Workforce Support Analyst

Protech-savvy; Delhi, Bengaluru, Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Protech-savvy is hiring a Workforce Support Analyst to support Workforce Software in a hybrid role across India. The candidate should have 3+ years total experience and at least 2+ years in Workforce Time & Attendance systems, plus PT101/PT102 certification.

The ideal candidate will troubleshoot, manage support tickets, perform root cause analysis, and respond to user queries. A Bachelor’s degree in Business or Information Systems is required, with ERP knowledge and reporting tool proficiency

Qualifications

• Bachelor's degree in Business, Information Systems, or equivalent experience required.
• Certified Workforce Software professional (PT101, PT102) with hands-on experience in troubleshooting, managing tickets, root cause analysis, and responding to user queries.

Responsibilities

• Troubleshoot Workforce Software issues and provide technical support.
• Manage support tickets and perform root cause analysis.
• Respond to user queries and document resolutions.

Skills

Workforce Software

Time & Attendance

Troubleshooting

Root Cause Analysis

ERP Knowledge

Reporting Tools

Certified Workforce Software

Workforce Management

User Support

Education

Bachelor's degree in Business/Information Systems

Job description

We are hiring a Workforce Support Analyst (Workforce Software) with 3+ years of total experience and at least 2+ years of relevant experience in Workforce Time & Attendance systems.
The ideal candidate should be a certified Workforce Software professional (PT101, PT102) with hands‑on experience in troubleshooting, managing support tickets, performing root cause analysis, and responding to user queries.
A bachelors degree in Business, Information Systems, or equivalent experience is required. Strong communication skills, ERP knowledge, and reporting tool proficiency are desirable.
This is a hybrid role open across India, working in UK or EST shifts, with telephonic interviews and background verification required.

Skills

• Workforce Support Analyst
• Workforce Software
• Time and Attendance
• Production Support
• Troubleshooting
• Log Analysis
• Root Cause Analysis
• Workforce System Configuration
• Lookup Tables Maintenance
• User Support
• Functional Support
• Technical Support
• ERP Functional Knowledge
• Reporting Tools
• PT101 Certification
• PT102 Certification
• Certified Workforce Software Professional
• Business Systems
• Information Systems
• Hybrid Job India
• UK Shift
• EST Shift
• Telephonic Interview
• Workforce Management
• Workforce Software Support

Location

Location : - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Hybrid