WorkForce Management Executive

Tagbin Services; Gurugram District; Presencial; INR 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collaborative environment

Exposure to AI driven operations

Descripción de la vacante

Tagbin Services in Gurugram, Haryana, India, is seeking a WorkForce Management Executive for an on-site, full-time role to join within 60 days. You will prepare employee schedules and shift rosters, monitor attendance and staffing requirements, track call volumes and utilization, and coordinate staffing with operations teams.

The role emphasizes accurate scheduling, performance reporting, and strong collaboration with operations.

Formación

• Proven experience in workforce management or related operations roles.
• Strong analytical skills to track call volumes and utilization metrics.
• Ability to prepare accurate schedules and performance reports.
• Excellent coordination and communication skills with operations teams.
• Proficiency in workforce management tools and reporting systems.
• Detail oriented approach to monitoring attendance and staffing needs.

Responsabilidades

• Prepare employee schedules and shift rosters.
• Monitor attendance and staffing requirements.
• Track call volumes and workforce utilization.
• Coordinate staffing requirements with operations teams.
• Prepare workforce performance reports.

Conocimientos

Workforce management

Analytical skills

Schedule planning

Coordination

Reporting systems

Herramientas

Workforce management tools

Descripción del empleo

ABOUT THE ROLE

Join us as a WorkForce Management Executive in Gurugram, Haryana, India. Full-Time, On-Site, joining within 60 days. You will prepare employee schedules and shift rosters while monitoring attendance and staffing requirements. You will track call volumes and workforce utilization then coordinate staffing needs with operations teams and prepare workforce performance reports.

KEY RESPONSIBILITIES

1. Prepare employee schedules and shift rosters.
2. Monitor attendance and staffing requirements.
3. Track call volumes and workforce utilization.
4. Coordinate staffing requirements with operations teams.
5. Prepare workforce performance reports.

REQUIRED SKILLS AND EXPERIENCE

1. Proven experience in workforce management or related operations roles.
2. Strong analytical skills to track call volumes and utilization metrics.
3. Ability to prepare accurate schedules and performance reports.
4. Excellent coordination and communication skills with operations teams.
5. Proficiency in workforce management tools and reporting systems.
6. Detail oriented approach to monitoring attendance and staffing needs.

WHAT WE OFFER

We provide a collaborative environment where you can contribute to innovative projects at a certified tech experiential leader. Grow your career with exposure to AI driven operations and dynamic team settings at our Gurugram office.