work from home jobs in Kochi without investment

Featherflow Technology Private Limitedef; Ernakulam; Remote; INR 600,000 - 900,000; Full time

Job summary

SCIKEY is seeking an operations-focused professional to manage the back end of our e-commerce platforms. You will oversee daily operations on platforms like Amazon and Flipkart, ensuring product listings, stock, and orders run smoothly.

You will coordinate updates, pricing, promotions, and handle order processing, returns, refunds, and logistics issues. You will also manage customer queries across email and messaging channels, driving timely resolutions and reporting recurring problems.

Responsibilities

• Oversee daily operations on e-commerce platforms (Amazon, Flipkart, etc.).
• Monitor product listings, stock availability, and customer orders.
• Coordinate product updates, promotional activities, and pricing changes.
• Handle order processing, returns, refunds, and logistics-related issues.
• Manage customer queries, feedback, and complaints through email, WhatsApp, and other communication channels.
• Ensure timely resolution of customer issues and report recurring problems.

Job description

E-commerce Backend Management:

Oversee daily operations on e-commerce platforms (Amazon, Flipkart, etc.).

Monitor product listings, stock availability, and customer orders.

Coordinate product updates, promotional activities, and pricing changes.

Handle order processing, returns, refunds, and logistics-related issues.

Customer Feedback Handling:

Manage customer queries, feedback, and complaints through email, WhatsApp, and other communication channels.

Ensure timely resolution of customer issues and report recurring problems.