Computer Operator in Panchkula Data Entry Operator Back Office Executive

Featherflow Technology Private Limitgf; Panchkula; On-site; INR 600,000 - 1,000,000; Full time

Job summary

SCIKEY is seeking an associate to oversee e-commerce backend operations on platforms like Amazon and Flipkart, ensuring smooth daily activities from product listings to order fulfillment. The role involves coordinating product updates, promotions and pricing changes while maintaining stock accuracy and order processing efficiency.

You will also manage customer queries and feedback through multiple channels, ensuring timely resolution and reporting recurring issues to improve service quality.

Job description

E-commerce Backend Management:

Oversee daily operations on e-commerce platforms (Amazon, Flipkart, etc.).

Monitor product listings, stock availability, and customer orders.

Coordinate product updates, promotional activities, and pricing changes.

Handle order processing, returns, refunds, and logistics-related issues.

Customer Feedback Handling:

Manage customer queries, feedback, and complaints through email, WhatsApp, and other communication channels.

Ensure timely resolution of customer issues and report recurring problems.