WLAN Support Engineer – TAC

Jobtailor

Chennai District

On-site

INR 1,400,000 - 2,400,000

Full time

2 days ago

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Job summary

Jobtailor in India seeks an experienced network consultant to provide pre- and post-sales design and consulting for Aruba-HPE customers. You will manage the full customer services lifecycle, from planning to optimization, and create detailed design documents and migration procedures.

The role requires travel for client reviews and training. Ideal candidates have 3+ years in customer-facing consulting with Aruba products, strong VoIP knowledge, and certifications.

Qualifications

2+ years of experience supporting Aruba products and customers.
Bachelor's degree in Computer Engineering or Electrical Engineering required.
Minimum of three (3) years’ experience in customer-facing consulting and design.
Minimum of three (3) years’ experience with Aruba products: IAPs/Controllers, Airwave, ClearPass, Central, Aruba switches.
Knowledge of authentication protocols and servers required.
Understanding and experience configuring and troubleshooting VoIP protocols such as SIP, SVP, and H323 required.

Responsibilities

Provide pre- and post-sales design and consulting services for Aruba-HPE teams and customers.
Deliver the full customer services lifecycle: planning, design, implementation, migration, optimization.
Create customer requirement documents and business outcome plans.
Create design documents based on customer requirements (high and low level).
Prepare network implementation and installation plans.
Prepare migration procedures and validation checks.
Improve network operations, uptime, and security conformance.
Formulate action plans to analyze and resolve issues.
Simulate customer designs in a lab.
Contribute to solution development and knowledge-base publications.
Collaborate with Aruba, customers, QA, engineering, and field teams.
Conduct quarterly customer review meetings with status and recommendations.
Travel to customer sites for consulting, training, and business reviews.

Skills

Aruba knowledge

Customer-facing

Network design

VoIP

Routing & switching

Security

Linux

APIs

SQL

Cloud technologies

CCIE

CWNA

ACCP

ACMP

ACMX

ACDX

RHEL

Education

Bachelor's degree in Computer or Electrical Engineering

Tools

Airwave

ClearPass

Central

Aruba Switches

Radius

SNMP/AMON

TACACS

VPN

Cloud technologies

Job description

Provide pre- and post-sales design and consulting services to Aruba-HPE teams, customers, and partners
Deliver the complete customer services lifecycle: planning, design, implementation, migration, and optimization
Create customer requirement documents and business outcome plans
Create high-level and low-level design documents based on customer requirements
Prepare network implementation and network-ready-for-use installation plans
Prepare migration procedures and validation checks
Continuously improve network operations, uptime, and security conformance
Formulate technical and operational action plans to analyze and resolve reported issues
Simulate customer designs in a lab
Participate in solution development and knowledge-base publications
Collaborate with Aruba, customer, QA, engineering, and field organization colleagues
Conduct quarterly customer review meetings with technical status and recommendations
Travel to customer sites for consulting, training, and business reviews

Requirements

2+ years of experience supporting Aruba Products and Customers
Bachelor's degree in Computer Engineering or Electrical Engineering required
Minimum of three (3) years’ experience in customer-facing consulting and design required
Minimum of three (3) years’ experience with one or more Aruba products: IAPs/Controllers, Airwave, ClearPass, Central, Aruba switches
Knowledge of authentication protocols and servers required
Understanding and experience configuring and troubleshooting VoIP protocols such as SIP, SVP, and H323 required
Demonstrable experience identifying areas of opportunity for process improvement
Demonstrable experience in customer network design and implementation
Ability to multitask and work independently with little supervision or direction
Excellent oral and written communication, presentation, and interpersonal skills
Ability to interface with senior levels of customer organizations
Willingness to travel to customer sites for consulting and training purposes and business reviews
Advanced expertise in network switching, routing, and security highly desired
Industry certifications such as CCIE, CWNA, ACCP, ACMP, ACMX, ACDX, and RHEL preferred
Routing and switching protocols such as BGP, OSPF, VXLAN, and MSTP
Datacentre design experience preferred
Radius, SNMP/AMON, Linux, TACACS, PKI, Captive Portal, web programming, cloud technologies, 802.1x, Network Device AAA, Policy Enforcement, Windows Sysadmin, LDAP, SQL/Postgres, APIs/Python, VPN, NAC, DNS, DHCP, load-balancing, L2/L3 protocols, and wireless concepts

Demonstrates expertise in customer network design, implementation, and optimization, with a strong focus on Aruba products and solutions. Proficient in creating technical documentation and delivering consulting services while ensuring high levels of customer satisfaction and operational efficiency.

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