Windows Vmware Administrator

HCL Technologies Limited; Madurai District; On-site; INR 600,000 - 900,000; Full time

Job summary

HCL Technologies Limited in India seeks a Senior Administrator - MS Windows 2000 to deliver advanced technical support and maintain secure, reliable operations. You will troubleshoot complex incidents, perform root cause analysis, and implement durable fixes.

The role emphasizes incident management, knowledge sharing, and collaboration with cross-functional teams to uphold service quality and security posture.

Qualifications

• Advanced proficiency in MS Windows 2000 administration.
• Strong troubleshooting and root cause analysis skills.
• Experience in incident management and resolution.
• Familiarity with knowledge management practices.
• Excellent communication and collaboration skills.

Responsibilities

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Providing Ms Windows 2000 Administrative Support.
• Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions For Technical And Security Issues.
• Contribute To Knowledge Management By Updating The Knowledge Base, Training New Team Members, And Coaching Analysts On Ms Windows 2000 Best Practices.
• Address And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Strong Security Posture.
• Foster A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skills

Ms Windows 2000 Administration

Troubleshooting & RCA

Incident Management

Knowledge Management

Communication & Collaboration

Job description

Role & responsibilities

Role: Senior Administrator - MS Windows 2000

The Sr. Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and ensuring operational excellence. This position is crucial for troubleshooting complex incidents, performing root cause analysis, and implementing solutions that enhance customer satisfaction and security.LONGDESCRIPTION

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Providing Ms Windows 2000 Administrative Support.
2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions For Technical And Security Issues.
3. Contribute To Knowledge Management By Updating The Knowledge Base, Training New Team Members, And Coaching Analysts On Ms Windows 2000 Best Practices.
4. Address And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Strong Security Posture.
5. Foster A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Ms Windows 2000 Administration
2. Strong Troubleshooting And Root Cause Analysis Skills
3. Experience In Incident Management And Resolution
4. Familiarity With Knowledge Management Practices
5. Excellent Communication And Collaboration Skills

Must Have Skills

• Click Enter to show the proficiency description of MS Windows 2000MS Windows 2000