Windows System Engineer

Aziro; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Aziro is seeking a seasoned Windows Operations lead in Bengaluru to direct the Windows Server, VMware, and OLVM environments. You will own incident management, drive migrations, coordinate multiple teams, and mentor engineers to improve operational excellence.

You'll ensure SLA adherence, develop automation via PowerShell, and oversee patching, clustering, DNS, and performance troubleshooting. Strong leadership and communication are essential for stakeholder alignment.

Qualifications

• Experience leading a Windows or Infrastructure Operations team.
• Strong Incident, Problem, and Change Management experience.
• Experience handling critical production incidents.
• Strong stakeholder and cross-functional team coordination.
• Good communication and escalation management skills.
• Experience mentoring and developing engineers.
• Ability to manage priorities and deliver within SLA.
• Strong ownership and decision-making skills.

Responsibilities

• Lead and manage the Windows Operations team and ensure effective day-to-day operations.
• Plan and allocate work based on priorities and business requirements.
• Act as the escalation point for critical production incidents and complex infrastructure issues.
• Lead Incident, Problem, and Change Management activities.
• Coordinate with Network, Storage, Virtualization, Application, Cloud, and other technology teams.
• Manage major incidents and ensure timely resolution within agreed SLAs.
• Review technical changes, implementation plans, risks, and rollback plans.
• Mentor team members and conduct technical knowledge-sharing sessions.
• Monitor team performance and ensure operational standards are followed.
• Maintain operational procedures, documentation, and troubleshooting guides.
• Identify recurring issues and drive permanent solutions.
• Drive process improvement, standardization, and automation initiatives.
• Participate in customer and stakeholder meetings.
• Provide technical guidance and escalation support for Windows Server issues.
• Provide technical oversight for VMware and OLVM environments.
• Review migration plans, dependencies, risks, downtime requirements, validation, and rollback plans.
• Support Windows patching, Failover Clustering, DNS, and infrastructure troubleshooting.
• PowerShell automation and infrastructure scripts.
• Support monitoring and performance-related troubleshooting.

Skills

Leadership

Operations management

Incident management

Change management

Stakeholder coordination

Mentoring

Escalation management

SLA delivery

Windows Server

VMware

OLVM

PowerShell

DNS

Basic Networking

Tools

VMware

OLVM

PowerShell

DNS

Windows Patching

Windows Failover Clustering

LogicMonitor

Catchpoint

BlueCat DNS

AWS Route 53

Dell OpenManage Enterprise

HP iLO

Job description

Role & responsibilities

• Lead and manage the Windows Operations team and ensure effective day-to-day operations.
• Plan and allocate work based on priorities and business requirements.
• Act as the escalation point for critical production incidents and complex infrastructure issues.
• Lead Incident, Problem, and Change Management activities.
• Coordinate with Network, Storage, Virtualization, Application, Cloud, and other technology teams.
• Manage major incidents and ensure timely resolution within agreed SLAs.
• Review technical changes, implementation plans, risks, and rollback plans.
• Mentor team members and conduct technical knowledge-sharing sessions.
• Monitor team performance and ensure operational standards are followed.
• Maintain operational procedures, documentation, and troubleshooting guides.
• Identify recurring issues and drive permanent solutions.
• Drive process improvement, standardization, and automation initiatives.
• Participate in customer and stakeholder meetings.
• Provide technical guidance and escalation support for Windows Server issues.
• Provide technical oversight for VMware and OLVM environments.
• Review migration plans, dependencies, risks, downtime requirements, validation, and rollback plans.
• Support Windows patching, Failover Clustering, DNS, and infrastructure troubleshooting.
• PowerShell automation and infrastructure scripts.
• Support monitoring and performance-related troubleshooting.

The candidate should be capable of leading migration activities, coordinating multiple teams, identifying risks and dependencies, and acting as the technical escalation point during migration.

Required Skills

Leadership & Operations

• Experience leading a Windows or Infrastructure Operations team.
• Strong Incident, Problem, and Change Management experience.
• Experience handling critical production incidents.
• Strong stakeholder and cross-functional team coordination.
• Good communication and escalation management skills.
• Experience mentoring and developing engineers.
• Ability to manage priorities and deliver within SLA.
• Strong ownership and decision‑making skills.

Technical Skills

• Windows Server Administration & Troubleshooting
• VMware
• OLVM
• Windows Patching
• Windows Failover Clustering
• PowerShell & Automation
• DNS
• Basic Networking
• Production Infrastructure Support

Good to Have

• LogicMonitor
• Catchpoint
• BlueCat DNS
• AWS Route 53
• Dell OpenManage Enterprise
• HP iLO
• Infrastructure Automation