Windows Operations Engineer - L2

Genpact

Bengaluru

On-site

INR 800,000 - 1,500,000

Full time

14 days+

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Job summary

Genpact is seeking an L2 Windows Operations Engineer to provide operational support in a Windows-based end-user environment. The role involves proactive monitoring, incident management, and automation tasks to enhance user experience. Candidates should have strong skills in SCCM, Intune, and PowerShell, along with substantial experience in troubleshooting and compliance management.

Qualifications

Expertise in Microsoft Windows Ecosystem including Intune, Entra ID, SCCM, and Active Directory.
Proficiency in PowerShell with knowledge of Bash or Python scripting.
Experience in Digital Experience Monitoring tools.

Responsibilities

Proactive Monitoring & Analytics using telemetry to improve end-user experience.
Triage and resolve incidents, contributing to root cause analysis.
Execute Windows OS patching and compliance enforcement.
Drive automation in alerting and issue resolution.
Support security risk management efforts.
Manage escalations and perform diagnostics.

Skills

SCCM

Intune

Entra ID

PowerShell

Bash

Python

Digital Experience Monitoring

Job description

Direct message the job poster from Genpact

HR at Genpact || SHRM Certified || Licensed to Hire || Connect for Azure Cloud Monitor/ Linux Admin/ O365/ AVD

L2 Windows Operations Engineer

Location: Any Genpact Locations

Experience: 5-13 years

Only Immediate Joiners.

Mandatory Skills:

SCCM or Intune or Entra ID or AD
PowerShell, and familiarity with Bash or Python scripting
Digital Experience Monitoring

We are Level 2 (L2) Windows Operations (WinOps) support team, to provide high-quality operational support and issue management for Client's Windows-based end-user environment.

Responsibilities

Proactive Monitoring & Analytics: Leverage telemetry to detect issues early and improve the end-user experience.
Incident and Problem Management: Triage and resolve issues efficiently; contribute to root cause analysis and long-term fixes.
Operational Task Execution: Handle Windows OS patching, compliance enforcement, and technical debt remediation.
Automation Support: Drive automation in alerting, escalation, and issue resolution with collaboration from engineering teams.
Cross-Functional Contributions: Support security risk management, application control, asset management, and AI-based automation initiatives.
Execution of monthly & ad-hoc Windows patching cycles.
Ensuring security compliance assurance on endpoints.
Management and remediation of technical debt areas.
Continuous monitoring of performance dashboards and alerts.
Real-time identification and troubleshooting of issues/anomalies.
Handling L2 escalations from the Service Desk (Incident Management).
Performing initial diagnostics and providing remediation steps.
Managing L2 operational tasks currently handled by L3.
Developing and refining troubleshooting procedures, SOPs, and playbooks.
Knowledge sharing and training (internally and potentially L1).
Generating and escalating reports (e.g., to L3, management)

Preferred Qualifications/ Skills

Strong expertise in Microsoft Windows Ecosystem: Intune, Entra ID, SCCM, AD
Proficiency in PowerShell, and familiarity with Bash or Python scripting
Experience with Digital Experience Monitoring (e.g., Aternity, Endpoint Analytics)
Solid grasp of incident/problem management best practices
Awareness of security compliance and endpoint risk management
Effective technical troubleshooting and diagnostics
Strong documentation skills (SOPs, knowledge articles)
Familiarity with AI Copilots or virtual agents for automation workflows

Seniority level