Technical Architect 4D

1401 Genpact India Pvt. Ltd.; Pune District; Hybrid; INR 300,000 - 600,000; Full time

Job summary

Genpact is hiring a Hybrid Cloud & Workplace Infrastructure Lead to provide L3 technical leadership across Azure, AD, Entra ID, and Microsoft 365. You will drive infrastructure modernization, cost governance, and secure platform design for a cloud-first enterprise.

Responsibilities include leading on-premises and cloud environments, managing identity platforms, and mentoring junior engineers while collaborating with Security and Business teams on scalable, compliant solutions.

Qualifications

• Proven expertise in hybrid cloud and workplace infrastructure.
• Strong hands-on with Azure services and identity platforms.
• Experience in cloud-first transformation and FinOps governance.

Responsibilities

• Serve as L3 technical lead for hybrid infrastructure (on-prem + Azure).
• Administer Azure compute, storage, networking, backup, monitoring, governance, and identity.
• Manage hybrid identity with AD DS, Domain Controllers, and Entra ID (MFA, CA).
• Lead infrastructure modernization and cloud adoption aligned with cloud-first principles.
• Advise on secure, scalable, and cost-efficient infrastructure solutions.
• Drive FinOps governance and cost optimization across resources.
• Mentor L1/L2 engineers in cloud, identity, and workplace tech.

Skills

Azure Administration

Entra ID Administration

Active Directory

Domain Controller Administration

DNS & DHCP

Windows Server

PKI Management

Hybrid Identity

Microsoft 365 Administration

Intune/Endpoint Manager

Windows Autopilot

Citrix Virtual Apps and Desktops

Azure Cost Management

PowerShell

ITSM (ServiceNow)

Education

Bachelor in Computer Engineering

Bachelor in Computer Science

Bachelor in Information Technology

Master in Information Systems

Master in Software Engineering

Tools

Azure Admin Tools

Entra ID Console

Microsoft 365 Admin Center

Intune Admin Console

Job description

Technical Architect Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Hybrid Cloud & Workplace Infrastructure Lead

Hybrid Cloud & Workplace Infrastructure Lead responsible for providing L3 technical leadership across Microsoft Azure, Active Directory, Microsoft Entra ID, Microsoft 365, PKI/Certificate Services, endpoint management, and hybrid infrastructure platforms. The role combines deep technical expertise, cloud advisory, infrastructure modernization, FinOps governance, operational leadership, and stakeholder engagement within a cloud-first enterprise environment.

• Serve as the L3 technical lead for hybrid infrastructure environments spanning on-premises datacenters and Microsoft Azure.
• Provide expert administration and support for Azure services including compute, storage, networking, backup, monitoring, governance, and identity platforms.
• Manage and optimize hybrid identity solutions leveraging Active Directory, Domain Controllers, Group Policy, DNS, DHCP, Microsoft Entra ID, MFA, and Conditional Access.
• Lead infrastructure modernization and cloud adoption initiatives aligned with cloud-first architectural principles.
• Act as a trusted technical advisor by recommending secure, scalable, resilient, and cost-effective infrastructure solutions.
• Drive Azure FinOps practices through cost analysis, utilization optimization, rightsizing, reserved capacity planning, and governance controls.
• Administer and maintain PKI infrastructure, SSL/TLS certificates, certificate lifecycle management, and related security controls.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and collaboration platforms.
• Provide governance and oversight for endpoint management technologies including Intune, Autopilot, compliance, and application deployment.
• Support Active Directory integrated infrastructure services and ensure availability, performance, and security of core platform components.
• Lead major incident resolution, RCA, problem management, and preventive actions.
• Collaborate with Security, Infrastructure, Application and Business teams to implement secure and compliant solutions.
• Identify automation opportunities through PowerShell and cloud-native capabilities.
• Develop and maintain technical standards, architecture documentation, SOPs, runbooks, and knowledge repositories.
• Mentor L1/L2 engineers and provide technical leadership across cloud, infrastructure, identity, and workplace technology domains.

Mandatory Technical Skills

• Microsoft Azure Administration (L3)
• Microsoft Entra ID Administration
• Active Directory Domain Services (AD DS)
• Domain Controller Administration
• DNS, DHCP and Group Policy Management
• Windows Server 2016/2019/2022 Administration
• PKI and Certificate Management
• Hybrid Identity and Authentication Services
• Microsoft 365 Administration
• Microsoft Intune and Endpoint Manager
• Windows Autopilot
• Citrix Virtual Apps and Desktops
• Azure Cost Management and FinOps
• PowerShell Automation
• ServiceNow or equivalent ITSM platform

Preferred Skills

• Azure Governance and Landing Zone Concepts
• Azure Virtual Desktop
• Conditional Access and MFA
• Microsoft Defender Suite
• Azure Backup and Recovery Services
• Infrastructure as Code Awareness
• Cloud Migration and Modernization Experience

Certifications

• Azure Administrator (AZ-104)
• Microsoft 365 Administrator
• Microsoft Endpoint Administrator
• ITIL Foundation
• Citrix Certification

Preferred Good years of experience managing enterprise end-user computing and infrastructure environments with deep expertise across Microsoft 365, Azure, Active Directory, Domain Controllers, Windows Server, Citrix, PKI/Certificate Management, Microsoft Entra ID, and hybrid identity platforms. Strong understanding of both on-premises infrastructure and modern cloud services with proven capability to support cloud-first transformation initiatives. Able to serve as a trusted technical advisor by recommending architecture improvements, cost optimization opportunities, FinOps governance, and strategic technology solutions while providing expert L3 support for complex operational issues.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Information Systems
• Masters - Software Engineering Certifications AWS Certified Solutions Architect - Associate - UdemyUdemy
• Certified Data Management Professional - RiversandRiversand
• Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online
• Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation)
• TOGAF 9 Certification - The Open Group Architecture Framework (TOGAF)The Open Group Architecture Framework (TOGAF)

Required Skills

• Agile Methodology
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• People Leadership
• Personal Effectiveness
• Risk Management
• Storytelling
• Language English (Required)
• Language Proficiency - Advanced - C1
• Additional Job Location - Job Type Regular Master Skill List - Technical Architecture Remote Type - Hybrid Work Shift - Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We’re an agentic and advanced technology solutions company that runs mission‑critical operations for the world’s leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you’ll be in it. At Genpact, your expertise grows because you’re inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you’ll work on real challenges that change how the world’s leading companies operate. There’s a lot to learn here, and room to grow.