Tech Support Chat Agent – Entry-Level

The Elitejob; India; On-site; INR 167,400 - 279,000; Part time

Benefits offered by this job

Work-from-home flexibility

Paid training

Performance-based incentives

Access to internal learning programs

Job summary

A technology support company is seeking Tech Support Chat Agents to join their customer success team. This entry-level role offers flexible work-from-home opportunities. Ideal candidates are enthusiastic fresh graduates or career changers eager to gain experience in the tech support industry. Responsibilities include providing real-time assistance via chat, troubleshooting issues, and maintaining customer satisfaction. The role requires excellent communication skills and a customer-focused attitude.

Qualifications

• No prior experience required—full training will be provided.
• Ideal for freshers or those looking to switch to the tech support domain.
• Typing speed of at least 35 WPM with high accuracy.

Responsibilities

• Respond to customer inquiries via live chat in a prompt, courteous manner.
• Troubleshoot basic software and hardware issues using internal tools.
• Maintain accurate records of interactions in our CRM system.

Skills

Basic understanding of computer systems

Excellent written communication skills in English

Strong problem-solving and analytical skills

Ability to multitask

Reliable internet connection

Positive, patient, customer-focused attitude

Job description

Job Summary

Progressive Technology is looking for enthusiastic and tech‑savvy individuals to join our customer success team as Tech Support Chat Agents. This entry‑level position is perfect for fresh graduates, career changers, or anyone looking to gain professional experience in the technology support industry. As a Chat Agent, you will provide real‑time assistance to customers via chat, guiding them through product setup, troubleshooting, and general support queries—all from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries via live chat in a prompt, courteous, and professional manner.

• Troubleshoot basic software and hardware issues using internal tools and documentation.

• Escalate complex issues to higher‑level support teams when necessary.

• Maintain accurate records of interactions in our CRM system.

• Educate users on system features and basic troubleshooting steps.

• Deliver an excellent customer experience by resolving issues efficiently.

• Follow support protocols and meet performance benchmarks including response time, customer satisfaction, and resolution rates.

Required Skills and Qualifications

• Basic understanding of computer systems, mobile apps, and internet connectivity.

• Excellent written communication skills in English.

• Typing speed of at least 35 WPM with high accuracy.

• Strong problem‑solving and analytical skills.

• Ability to multitask between multiple chats and resources.

• A positive, patient, and customer‑focused attitude.

• Reliable internet connection and a distraction‑free workspace.

Experience

• No prior experience required—full training will be provided.

• Experience in customer service, help desk, or chat‑based roles is a plus.

• Ideal for freshers or those looking to switch to the tech support domain.

Working Hours

• Flexible work shifts available (Morning / Evening / Night).

• Minimum 20 hours/week commitment for part‑time roles.

• Rotational weekend or holiday support may be required based on team schedule.

Knowledge, Skills, and Abilities

• Familiarity with platforms like Windows, macOS, Android, and iOS.

• Basic knowledge of troubleshooting internet and software issues.

• Ability to adapt to new tools and systems quickly.

• Team player with a willingness to learn and take feedback constructively.

• High attention to detail, especially in documenting interactions.

Benefits

• Work‑from‑home flexibility with zero commute stress.

• Paid training and onboarding support.

• Competitive hourly rate with performance‑based incentives.

• Growth opportunities within the tech support or IT services team.

• Access to internal learning programs and digital certifications.

• Supportive and collaborative virtual team environment.

Why Join Progressive Technology?

At Progressive Technology, we believe that innovation starts with people. Whether you are new to the workforce or seeking a dynamic shift into tech support, we offer the perfect launchpad. Our remote‑first environment, strong mentorship culture, and commitment to employee development make us an ideal choice for entry‑level professionals looking to build a sustainable and exciting career in the tech industry.

How to Apply

To apply, please send your updated resume tous with the subject line: Tech Support Chat Agent Application.
Shortlisted candidates will be contacted via email for the next steps, which may include an online test and a virtual interview.