WFM Scheduling & Capacity Planning Analyst BPO Hyderabad Bangalore

Creative Indians; Hyderabad, Bengaluru; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Creative Indians in India is seeking a Workforce Management (WFM) Scheduling specialist to manage end-to-end scheduling and roster alignment. The role requires 2–5 years in WFM Scheduling and Capacity Planning, with focus on capacity planning, intraday analysis, and demand forecasting.

The position involves working on US shifts from Hyderabad and Bangalore, coordinating with cross-functional teams. The ideal candidate will have strong communication skills and a track record of optimizing service

Qualifications

• 2–5 years of experience in WFM Scheduling and Capacity Planning.
• Experience in end-to-end scheduling and roster management.
• Experience in workforce capacity planning and headcount optimization.
• Knowledge of demand forecasting and scheduling trend analysis.
• Experience with US shift operations.

Responsabilités

• Own end-to-end scheduling and roster alignment.
• Develop short-, mid-, and long-term capacity plans.
• Identify improvements in planning, scheduling, and allocation.
• Support demand forecasting with scheduling insights.
• Perform intraday performance analysis.
• Manage headcount and vendor relationships.
• Aim for service level optimization.
• Coordinate with teams across Hyderabad and Bangalore.

Connaissances

WFM Scheduling

Capacity Planning

Demand Forecasting

Intraday Analysis

Headcount Management

Vendor Management

Service Level Optimization

Communication Skills

US Shifts

Description du poste

Must have Min 2 to 5yrs exp in WFM Scheduling and Capacity Planning role.

Workforce Scheduling & Roster Management

Manage end-to-end scheduling and roster alignment.

Develop and maintain short-term, mid-term, and long-term capacity plans

Identify and implement improvements in planning, scheduling, and workforce allocation.

Support demand forecasting by providing insights from scheduling trends, seasonal patterns

Intraday Performance Analysis

Headcount & Vendor Management

Service Level Optimization

Good Communication Skills required

US Shifts

Location - Hyderabad and Bangalore