WFM Schedular Analyst | Upto 7.5 LPA |

Axis Services; Hyderabad; On-site; INR 675,000 - 825,000; Full time

Job summary

Axis Services in Hyderabad is hiring a WFM Scheduler and Capacity Planning Analyst to manage workforce planning, demand forecasting, staffing models and capacity optimization in a contact centre environment.

The role requires 2+ years of relevant experience and a Graduation, with strong forecasting, data modelling and communication skills. Local candidates only; immediate joining and virtual interview mode offered.

Qualifications

• 2+ years of experience in WFM scheduling or capacity planning.
• Strong forecasting, FTE modelling, and staffing calculations.
• Experience with multi-site and multi-vendor environments.

Responsibilities

• Develop short- and long-term capacity plans based on demand forecasts.
• Analyse volumes, AHT, shrinkage, and intraday trends.
• Forecast FTE and production-hour requirements to meet SLA targets.
• Identify staffing gaps and propose hiring/shifts realignment.
• Create staffing models, simulations, and what-if scenarios.
• Monitor forecast accuracy and capacity variances; coordinate with stakeholders.

Skills

WFM Capacity Planning

Workforce Planning

Resource Planning

Forecasting

Data Modelling

Anaplan

Education

Graduation

Tools

Anaplan

Job description

HIRING | WFM CAPACITY PLANNING ANALYST

Location: Hyderabad (Local Candidates Only)
Experience: 2+ Years in Relevant WFM Schedular
CTC: (20 to 25% hike on last CTC) Max Up to 7.5 LPA
Qualification: Graduation Mandatory
Transport: Available
Interview Mode: Virtual
Joining: Immediate Joiners Only

Job Overview:

We are hiring a WFM Schedular ,Capacity Planning Analyst to manage workforce planning, demand forecasting, staffing models, and capacity optimization in a contact centre environment.

Key Responsibilities:

• Develop short-term and long-term capacity plans based on demand forecasts.


• Analyse historical volumes, AHT, shrinkage, staffing requirements, and intraday trends.


• Forecast FTE and production-hour requirements to maintain SLA targets.


• Identify staffing gaps and recommend hiring plans and shift realignment.


• Develop staffing models, simulations, and what-if scenarios.


• Monitor forecast accuracy and analyse capacity variances.


• Coordinate with WFM, Operations, Demand Planning, and client stakeholders.

• Required Skills:


• Experience in WFM Capacity Planning, Workforce Planning, or Resource Planning.


• Strong knowledge of forecasting, FTE modelling, staffing calculations, AHT, and shrinkage.


• Experience in data modelling and scenario planning.


• Strong analytical, mathematical, and communication skills.


• Multi-site and multi-vendor experience preferred.


• Anaplan experience is an added advantage.

HR: Sharvani
Contact: 9542034803