WFM-Forecasting & Capacity Planning Manager | 8+Yrs | Bangalore

Inspiration Manpower Consultancy; Bengaluru; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Inspiration Manpower Consultancy is hiring for a TOP MNC in Bangalore for the role of Workforce Management- Forecasting & Capacity Planning (Team Manager). Night shift with immediate to 30 days notice and 5 days in office.

The candidate should have 9–15 years of experience, graduate/postgraduate qualifications, and strong people-management skills. Location is Bangalore; 8 LPA–13 LPA salary range.

Qualifications

• Must have graduate or postgraduate degree.
• Strong experience in people management.
• Experience in workforce management is required.

Responsibilities

• Forecast short, medium, and long-term demand across accounts.
• Translate volume, occupancy, SLA into staffing needs.
• Govern scheduling, roster effectiveness, and real-time WFM processes.
• Drive automation of WFM reporting using Excel and Power BI.
• Optimize cost per productive hour and revenue productivity.
• Present forecasts and risk mitigation plans to senior stakeholders.
• Lead and develop a team of WFM professionals.

Skills

Manager Workforce Planning & Analytics

Education

Graduate

Postgraduate

Tools

Excel

Power BI

Job description

We are hiring for TOP MNC for Workforce Management- Forecasting & Capacity Planning (Team Manager)

Please Note- Must have strong experience in people management.

Location - Bangalore

Experience- Team Manager- 9 Years- 15 Years | 8LPA - 13LPA

Notice Period - Immediate - 30 Days max.

Shift - Night Shift

Please Note- Need to be flexible work from office all 5 Days.

Qualification- Graduate and postgraduate.

Skills Required

Manager Workforce Planning & Analytics

Function: Workforce Management & Planning

The Manager Workforce Planning & Analytics will lead forecasting, capacity planning, scheduling governance, workforce analytics, and operational planning across assigned accounts and business portfolios.

Key Responsibilities

1. Forecasting & Capacity Planning

• Own short, medium, and long-term demand forecasts across supported accounts.
• Translate volume, AHT/productivity, shrinkage, occupancy, SLA, and business assumptions into capacity and staffing requirements.

2. Scheduling & Operational WFM Governance

• Govern scheduling, roster effectiveness, staffing deployment, and real-time WFM processes.

3. Workforce Analytics & Productivity

• Drive automation of WFM reporting and planning processes using Excel, Power BI, and WFM platforms.

4. Financial & Commercial Governance

• Optimize workforce utilization, cost per productive hour/FTE, and revenue productivity.

5. Client & Stakeholder Management

• Present forecasts, capacity outlooks, staffing risks, mitigation plans, and performance insights to senior stakeholders.

6. WFM Transformation

• Drive adoption and optimization of WFM technologies, automation, and analytics.

7. People Leadership

• Lead and develop a team of WFM professionals across planning and associated functions.