WFM Manager | 8+Yrs | Bangalore | Night Shift | Immediate Joiner

Inspiration Manpower Consultancy; Bengaluru; On-site; INR 800,000 - 1,300,000; Full time

Job summary

Inspiration Manpower Consultancy is hiring a Workfo rce Management Manager (Forecasting & Capacity Planning) for Bangalore. The role requires 6 to 15 years of WFM experience, with a salary range of 8 LPA to 13 LPA. It is a night shift, from office, five days a week, with immediate to 30 days notice.

The candidate should hold graduate and postgraduate qualifications, and have at least 1 year of experience on paper as a manager. Strong analytics skills in Excel and Power BI are preferred.

Qualifications

• Experience leading forecasting and capacity planning in Workforce Management.
• Graduate or postgraduate degree required.
• 1 year of managerial experience on paper is required.

Responsibilities

• Forecasting and capacity planning across accounts and portfolios.
• Govern scheduling and real-time WFM processes.
• Drive automation of WFM reporting using Excel and Power BI.
• Optimize workforce utilization and cost per productive hour.
• Present forecasts and staffing risks to senior stakeholders.
• Drive WFM transformation through adoption of technologies.
• Lead and develop a team of WFM professionals.

Skills

Manager Workforce Planning & Analytics

Education

Graduate and postgraduate

Tools

Excel

Power BI

Job description

We are hiring for TOP MNC for Workforce Management- Forecasting & Capacity Planning (Manager)

Please Note- Must have 1 years experience on paper as Manager.

Location - Bangalore

Experience- WFM Manager- 6 Years- 15 Years | 8LPA - 13LPA

Notice Period - Immediate - 30 Days max.

Shift - Night Shift

Work Mode- From Office.

Please Note- Need to be flexible work from office all 5 Days.

Qualification- Graduate and postgraduate.

Skills Required

Manager Workforce Planning & Analytics

Function: Workforce Management & Planning

The Manager Workforce Planning & Analytics will lead forecasting, capacity planning, scheduling governance, workforce analytics, and operational planning across assigned accounts and business portfolios.

Key Responsibilities

• 1. Forecasting & Capacity Planning Own short, medium, and long-term demand forecasts across supported accounts. Translate volume, AHT/productivity, shrinkage, occupancy, SLA, and business assumptions into capacity and staffing requirements.
• 2. Scheduling & Operational WFM Governance Govern scheduling, roster effectiveness, staffing deployment, and real-time WFM processes.
• 3. Workforce Analytics & Productivity Drive automation of WFM reporting and planning processes using Excel, Power BI, and WFM platforms.
• 4. Financial & Commercial Governance Optimize workforce utilization, cost per productive hour/FTE, and revenue productivity.
• 5. Client & Stakeholder Management Present forecasts, capacity outlooks, staffing risks, mitigation plans, and performance insights to senior stakeholders.
• 6. WFM Transformation Drive adoption and optimization of WFM technologies, automation, and analytics.
• 7. People Leadership Lead and develop a team of WFM professionals across planning and associated functions.