WFM Planning Analyst or Senior Workforce Representative

UnitedHealth Group; Gurugram District; Hybrid; Confidential; Full time

Job summary

UnitedHealth Group is seeking a detail-oriented WFM Analyst to manage centralized workforce reporting and analytics for a global workforce of about 50,000 employees. The role focuses on delivering accurate data insights, driving reporting automation, and supporting strategic decision-making across regions and business units.

The candidate will develop and maintain dashboards and reports, automate recurring tasks, ensure data accuracy and governance, and partner with WFM, Operations, Finance and

Qualifications

• Graduate (any discipline).
• 5+ years in WFM with solid understanding of end-to-end WFM lifecycle.
• Expertise in Advanced Excel, DAX, Power Pivots, Power Query and Power BI.
• Solid analytical, problem-solving, and data management skills.
• Proven excellent communication and stakeholder management.

Responsibilities

• WFM Analytics & Reporting: manage global WFM reporting and analytics.
• MIS & Dashboarding: develop and maintain operational dashboards and reports; automate recurring reports.
• Data & Automation: build scalable reporting solutions using Excel, DAX, Power Pivots, Power Query and Power BI.
• Stakeholder Management: partner with WFM, Operations, Finance, HR, and leadership to align on reporting needs.

Skills

Analytical thinking

Communication

Stakeholder management

End-to-end WFM lifecycle

Education

Graduate (any discipline)

Tools

Power BI

Excel

DAX

Power Pivot

Power Query

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a detail-oriented WFM Analyst to manage centralized workforce reporting and analytics for a global workforce (~50,000 employees). This role will focus on delivering accurate data insights, driving reporting automation, and supporting strategic decision-making across regions and business units.

Primary Responsibilities:

• WFM Analytics & Reporting
  • Manage global WFM reporting and analytics
  • Analyze workforce trends and recommend improvements in efficiency and utilization
  • Support leadership with performance insights and planning metrics
• MIS & Dashboarding
  • Develop and maintain operational dashboards and reports
  • Automate recurring reports using advanced tools
  • Ensure data accuracy, consistency, and governance
  • Deliver periodic (daily to quarterly) reports and executive summaries
• Data & Automation
  • Build scalable reporting solutions using Excel, DAX, Power Pivots, Power Query and Power BI
• Stakeholder Management
  • Partner with WFM, Operations, Finance, HR, and leadership to align on reporting needs
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate (any discipline)
• 5+ years in WFM with solid understanding of end-to-end WFM lifecycle
• Expertise in Advanced Excel, DAX, Power Pivots, Power Query and Power BI
• Solid analytical, problem-solving, and data management skills
• Proven excellent communication and stakeholder management

Success Metrics:

• Timely and accurate workforce reporting
• Increased automation and reporting efficiency
• High data quality and governance standards
• Actionable insights driving business decisions

This role plays a key part in enabling data-driven workforce strategies and operational excellence at scale.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.