Workforce Planning Consultant

UnitedHealth Group; Gurugram District; On-site; Confidential; Full time

Job summary

UnitedHealth Group, through Optum, is seeking a senior Workforce Management (WFM) analyst in India to deliver standardized metrics, dashboards, and automation across Operations.

You will partner with Finance, HR, and business leaders to turn large datasets into actionable insights, drive capacity planning, and support transformation programs while maintaining data governance and executive reporting.

Qualifications

• Bachelor's degree required.
• 7+ years of experience in Workforce Management, Reporting, Analytics or related functions.
• Experience with large datasets and translating data into actionable business insights.
• Experience with cross-functional teams and senior leadership stakeholders.
• Proficiency in Microsoft Excel, Power BI, and data visualization tools.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities and stakeholder requests in a fast-paced environment.
• Proven excellent communication and presentation skills.

Responsibilities

• Develop, maintain, and enhance WFM reporting solutions and dashboards to support business and operational decision-making.
• Deliver workforce analytics, capacity planning insights, utilization reporting, and performance metrics to leadership teams.
• Drive metric standardization across multiple business segments and operational teams.
• Design and automate recurring reports, scorecards, and dashboards using reporting and visualization tools.
• Support development and maintenance of bench management and support resource tracking dashboards.
• Analyze workforce trends, productivity, capacity, and resource allocation data to identify opportunities and risks.
• Support workforce redeployment frameworks and transformation initiatives through data-driven recommendations.
• Partner with Operations leaders, Finance, HR, and Business stakeholders to gather requirements and deliver actionable insights.
• Ensure data accuracy, reporting governance, and consistency across all WFM deliverables.
• Create executive-ready presentations, reports, and business reviews for senior leadership.
• Drive continuous improvement initiatives through automation and process optimization.
• Support ad-hoc analytics requests from senior leadership and business stakeholder.

Skills

WFM Reporting

Power BI

Excel

Dashboard Development

Data Visualization

Capacity Planning

Resource Planning

Executive Reporting

Stakeholder Management

Data Governance

Process Automation

Strategic Transformation

Communication Skills

Presentation Skills

Education

Bachelor's degree in any discipline

Tools

SQL

Power BI

Power Query

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As part of the centralized Workforce Management (WFM) team, this role supports reporting, analytics, and strategic workforce transformation initiatives across Operations and partner business organizations. The position plays a critical role in delivering standardized metrics, automated reporting solutions, bench and support analytics, redeployment frameworks, and workforce insights that enable senior leaders to make informed decisions.

Given the high volume of requests received from senior leadership across Operations and other business segments, this role is essential for ensuring continuity of key WFM priorities and strategic initiatives planned for 2026.

Primary Responsibilities:

• Develop, maintain, and enhance WFM reporting solutions and dashboards to support business and operational decision-making
• Deliver workforce analytics, capacity planning insights, utilization reporting, and performance metrics to leadership teams
• Drive metric standardization across multiple business segments and operational teams
• Design and automate recurring reports, scorecards, and dashboards using reporting and visualization tools
• Support development and maintenance of bench management and support resource tracking dashboards
• Analyze workforce trends, productivity, capacity, and resource allocation data to identify opportunities and risks
• Support workforce redeployment frameworks and transformation initiatives through data-driven recommendations
• Partner with Operations leaders, Finance, HR, and Business stakeholders to gather requirements and deliver actionable insights
• Ensure data accuracy, reporting governance, and consistency across all WFM deliverables
• Create executive-ready presentations, reports, and business reviews for senior leadership
• Drive continuous improvement initiatives through automation and process optimization
• Support ad-hoc analytics requests from senior leadership and business stakeholder
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in any discipline
• 7+ years of experience in Workforce Management, Reporting, Analytics, Business Analysis, or related functions
• Solid experience in reporting, dashboard development, and data analysis
• Experience working with large datasets and translating data into actionable business insights
• Experience working with cross-functional teams and senior leadership stakeholders
• Proficiency in Microsoft Excel, Power BI, and data visualization tools
• Solid analytical and problem-solving skills with attention to detail
• Ability to manage multiple priorities and stakeholder requests in a fast-paced environment
• Proven excellent communication and presentation skills.

Preferred Qualifications:

• Experience supporting Workforce Management functions in large-scale operations environments
• Experience with reporting automation and process improvement initiatives
• Experience supporting strategic transformation projects and workforce optimization programs
• Knowledge of capacity planning, forecasting, resource planning, utilization tracking, and productivity metrics
• Exposure to SQL, Power BI, Power Query, or similar analytics tools
• Key Skills:
  • Workforce Management (WFM) | Reporting & Analytics | Power BI | Excel | Dashboard Development | Data Visualization | Capacity Planning | Resource Planning | Workforce Insights | Metric Standardization | Business Analysis | Process Automation | Executive Reporting | Stakeholder Management | Data Governance | Strategic Transformation

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.