Web Chat Associate | Non Voice process

Talent Acquaintance; Chandigarh; On-site; INR 300,000 - 520,000; Full time

Job summary

Talent Acquaintance is seeking a customer-oriented technical support specialist based in India. You will assist customers via phone, email, or chat, diagnose and resolve complex technical issues, and collaborate with internal teams to implement effective solutions.

The role requires strong communication and problem-solving abilities, with a focus on maintaining product knowledge and documenting resolutions for continuous service improvements.

Qualifications

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to implement solutions.
• Maintain knowledge of products and services.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through clear communication.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain understanding of products and services.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through effective communication.

Skills

Technical skills

Communication skills

Problem solving

Analytical skills

Customer support tools

Cross-functional collaboration

Tools

CRM tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.