Wealth Management | Brokerage & Crypto Support Specialist

Emta Indore; Gurugram District; On-site; INR 312,000 - 536,000; Full time

Job summary

Emta Indore seeks a Wealth Management Support Specialist to assist retail investors with German and European capital market queries, covering traditional securities and crypto trading. You will explain trading concepts clearly and maintain strong numerical and analytical skills.

The role entails handling order placement, execution, market events, and technical queries around live trading, spreads, liquidity and settlement, with a focus on clear English communication.

Qualifications

• 6+ months of experience in financial services customer support.
• Hands-on experience with securities and crypto transactions.
• English B2 minimum, with strong written & verbal communication.
• Strong numerical ability and analytical skills.

Responsibilities

• Handle customer queries related to order placement, execution and product availability, as well as market events and trading statuses.
• Investigate failed, rejected or delayed trades and explain root cause clearly.
• Support technical queries related to live trading, bid/ask spreads, slippage, liquidity and settlement processes.
• Explain complex trading and financial concepts in a simple, customer-friendly manner.

Skills

Financial services experience

Customer support

Analytical skills

English communication

German language awareness

Job description

Hiring Wealth Management | Brokerage & Crypto Support Specialist

Job Title: Wealth Management

LOB: Brokerage & Crypto Support Specialist

Role Type: BPO / Specialized Customer Support

Position Overview

We are looking for a specialized customer support professional to assist retail investors with German & European capital market queries, covering traditional securities and cryptocurrency trading.

Key Responsibilities

• Handle customer queries related to:
  • Order placement, execution & product availability
  • Market events and trading statuses
• Investigate failed, rejected or delayed trades and explain root cause clearly.
• Support technical queries related to:
  • Live trading
  • Bid/ask spreads & slippage
  • Liquidity & settlement processes
• Explain complex trading and financial concepts in a simple, customer-friendly manner.

Mandatory Requirements

• 6+ months experience in financial services customer support.
• Hands-on experience with securities and crypto transactions.
• English B2 minimum, with strong written & verbal communication.
• Strong numerical ability and analytical skills.

Required Domain Knowledge

• Capital Markets: Stocks, ETFs & Derivatives.
• Trading Operations: Order placement, execution, cancellation & rejection.
• Order Types: Market, Limit & Stop orders.
• Market Mechanics: Bid/ask spread, slippage, liquidity & instrument availability.
• European Markets: Understanding of German/European trading venues, including Lang & Schwarz Exchange and Bankhaus Scheich for crypto.
• Crypto: Knowledge of BTC, ETH, SOL and crypto pricing/spread mechanics.