Brokerage specialist

Transcom; Gurugram District; On-site; INR 360,000 - 600,000; Full time

Job summary

Transcom is seeking a highly technical customer support professional for a specialised wealth management role, supporting retail investors in German and European capital markets. You will handle complex queries on brokerage transactions across equities, ETFs, derivatives, and crypto.

You will be the primary point of contact for order execution issues, market events, and settlement questions, providing clear explanations and practical guidance to investors.

Qualifications

• 6 months+ experience in financial services customer support handling securities and crypto assets.
• Fluent English (B2 minimum) with clear written and verbal communication.
• Strong numerical skills to explain complex financial scenarios simply.

Responsibilities

• Respond to customer queries on order execution, product availability, and market events.
• Investigate failed or delayed trade executions and provide clear explanations.
• Assist customers with technical questions on live trading, spreads, and settlement processes.

Skills

Financial services

Securities experience

Crypto transactions

Customer support

German language

Analytical thinking

English communication

Job description

Job Title: Wealth Management

LOB: Brokerage

Role Type: BPO / Specialized Customer Support

Position Overview

We are seeking a highly technical customer support professional for a specialised role supporting retail investors in German and European capital markets. In this position, you will be the primary point of contact for complex queries related to brokerage transactions spanning traditional equities (stocks, ETFs, derivatives) and cryptocurrency trading.

Key Responsibilities

1. Respond directly to customer queries regarding order execution, product availability, and rapidly changing market events.
2. Investigate failed or delayed trade executions, diagnosing the root cause and providing clear, transparent explanations to the investor.
3. Support customers with complex technical questions related to live trading, sspread mechanics,and settlement processes.

Mandatory Experience & Qualifications

1. Experience: Minimum of 6 months in financial services customer support with hands-on experience handling securities and crypto transactions.
2. Language Skills: Fluent English (B2 level minimum) with crystal-clear written and verbal
   Communication skills required to explain intricate trading processes.
3. Numerical Proficiency: Strong comfort with rapid calculations and the analytical ability to break down and explain complex financial scenarios in simple terms.

Technical & Domain Competencies (Required)

To succeed in this role, you must possess direct support experience and knowledge in the following areas:

1. Traditional Capital Markets: Hands-on experience supporting stocks, ETFs, and derivatives.
2. Trading Operations: Mastery of order lifecycle management (placement, execution, cancellation, and rejections) and order execution types (market, limit, and stop orders).
3. Market Mechanics: Deep understanding of bid/ask spreads, slippage, liquidity concepts, instrument availability, and trading statuses.
4. European Market Infrastructure: Demonstrable understanding of German and European trading venues, specifically including platforms like Lang & Schwarz Exchange and Bankhaus Scheich for crypto.
5. Crypto Markets: Familiarity with major crypto assets (e.g., BTC, ETH, SOL), combined with an understanding of crypto pricing and spread mechanics.

Preferred Industry Background

• Ideal candidates will bring prior experience working within:
• European retail brokers or online trading platforms.
• Banks offering securities or crypto brokerage services.
• Dedicated crypto exchanges or market makers.
• BPO or shared service centres that directly support financial institutions.