WAN Vendor & Lifecycle Specialist

EPAM Systems; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Flexible benefits

CSR opportunities

Job summary

EPAM Systems is seeking a WAN Vendor & Lifecycle Specialist to manage the end-to-end lifecycle of the company’s Wide Area Network infrastructure across global offices and data centers. You will oversee vendor governance, performance reporting, and commercial negotiations in a multinational context.

You will collaborate with Procurement, Legal, and Network Engineering to ensure cost-effective, reliable WAN services and timely upgrades while maintaining accurate asset inventories and SOPs.

Qualifications

• 10–15 years of total experience with at least 5+ years in carrier/vendor management.
• Experience managing multinational WAN estates.
• Expertise in global WAN carrier management.
• Skills in supplier governance and QBR management.
• Proficiency in service lifecycle management.
• Familiarity with CMDB, ITSM, Jira, and Confluence.
• Understanding of commercial and contractual agreements.

Responsibilities

• Serve as the primary liaison for global network service providers, telecom carriers, and hardware vendors.
• Monitor, review, and report on vendor performance against SLAs and KPIs.
• Partner with Procurement and Legal to negotiate pricing, renewals, and master service agreements.
• Act as escalation point for outages or unresolved provider issues.
• Maintain inventory of all active network circuits and SD-WAN hardware assets.
• Coordinate end-to-end delivery of circuit installations, migrations, disconnects, and upgrades.
• Track hardware End-of-Life and End-of-Support milestones for refresh planning.
• Schedule implementation windows with Network Engineering to minimize disruption.
• Audit telecom invoices to identify discrepancies and secure refunds/credits.

Skills

Carrier management

Supplier governance

Vendor management

ITSM

CMDB

Jira

Confluence

QBR management

Service lifecycle management

Cost optimization

Tools

Jira

Confluence

ITSM platform

Job description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.We are seeking a WAN Vendor & Lifecycle Specialist to manage the complete lifecycle of the company's Wide Area Network infrastructure, overseeing supplier governance, service transitions, inventory management, commercial oversight, and operational performance reporting across global offices and data centers.ResponsibilitiesServe as the primary liaison for all global network service providers, telecom carriers, and hardware vendorsMonitor, review, and report on vendor performance against contractual SLAs and KPIsPartner with Procurement and Legal teams to negotiate competitive pricing, contract renewals, and master service agreementsAct as the internal escalation point for chronic carrier network outages or unresolved provider service ticketsMaintain a comprehensive inventory of all active network circuits and SD-WAN hardware assetsCoordinate the end-to-end delivery of new circuit installations, migrations, disconnects, and upgrades across global sitesTrack hardware End-of-Life and End-of-Support milestones to proactively plan refresh cyclesCollaborate with the Network Engineering team to schedule implementation windows and minimize business disruption during upgradesAudit monthly telecom and carrier invoices to identify billing discrepancies, erroneous charges, and unused linesOpen, track, and resolve billing disputes with vendors to secure refunds and creditsAnalyze usage patterns and market rates to recommend cost-saving opportunities, such as decommissioning legacy lines or migrating to SD-WANDesign, structure, and maintain the Network space within Confluence, ensuring all articles, SOPs, and troubleshooting guides are accurate and searchableRequirements10–15 years of total experience, including a minimum of 5+ years in carrier/vendor managementExperience managing multinational WAN estatesExpertise in global WAN carrier managementSkills in supplier governance and QBR managementProficiency in service lifecycle managementFamiliarity with CMDB, ITSM, Jira, and ConfluenceUnderstanding of commercial and contractual agreementsWe offerOpportunity to work on technical challenges that may impact across geographiesVast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certificationsOpportunity to share your ideas on international platformsSponsored Tech Talks & HackathonsUnlimited access to LinkedIn learning solutionsPossibility to relocate to any EPAM office for short and long-term projectsFocused individual developmentBenefit package:Health benefitsRetirement benefitsPaid time offFlexible benefitsForums to explore beyond work passion (CSR, photography, painting, sports, etc.)