Walkin Drive _Service Technical Specialist_Pune

Tata Consultancy Services; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

AGCO is seeking a service professional to own dealer service cases for tractors and agricultural equipment. You will diagnose issues using service manuals and diagnostic tools, guide dealers through fault isolation, and document actions in Salesforce.

Role requires strong mechanical knowledge, experience with service documentation, and clear English communication with dealers and field teams. This on-site position focuses on maintaining case quality and facilitating issue resolution.

Qualifications

• Strong understanding of mechanical systems and service diagnostics, preferably engines, transmissions, driveline, hydraulics, electrical/electronic systems or vehicle controls.
• Experience dealing with dealers, workshops, field-service teams, technicians or customers on technical issues.
• Ability to apply structured troubleshooting, root-cause analysis and evidence-based fault isolation.
• Comfort reading service manuals, technical bulletins, wiring diagrams, parts information and diagnostic reports.

Responsibilities

• Receive, review and own dealer service cases through the approved case-management channel.
• Validate case details, machine information, symptoms, prior actions and available diagnostic evidence before troubleshooting.
• Diagnose tractor service and repair issues using approved service manuals, diagnostic tools and historical cases.
• Guide dealers and technicians through structured fault isolation and repair steps within the authorized support scope.
• Record diagnostic steps, findings, actions and resolution clearly in Salesforce or the designated case platform.
• Maintain case quality and completeness, and elevate complex cases with a structured technical history to the next support level or AGCO retained authority.
• Coordinate with Parts Technical Support when resolution requires part identification, fitment, or availability confirmation.
• Participate in knowledge transfer, shadowing, reverse-shadowing, certification and product-immersion activities.
• Convert repeatable case learnings into SOPs, troubleshooting guides and knowledge articles.
• Hands-on experience in tractor, agricultural equipment, automotive, construction equipment, commercial vehicle or heavy-equipment service/product support.
• Strong spoken and written English for dealer interaction and case notes

Skills

Tractor service

Diagnostics

Root-cause analysis

Dealer interaction

Service manuals

Wiring diagrams

Case management

Technical writing

Tools

Salesforce

Diagnostic tools

Job description

Responsibilities

• Receive, review and own dealer service cases through the approved case-management channel.
• Validate case details, machine information, symptoms, prior actions and available diagnostic evidence before troubleshooting.
• Diagnose tractor service and repair issues using approved service manuals, diagnostic tools, historical cases and technical knowledge.
• Guide dealers and technicians through structured fault isolation and repair steps within the authorized support scope.
• Record diagnostic steps, findings, actions and resolution clearly in Salesforce or the designated case platform.
• Maintain case quality and completeness, and elevate complex cases with a structured technical history to the next support level or AGCO retained authority.
• Coordinate with Parts Technical Support when resolution requires part identification, fitment, supersession or availability confirmation.
• Participate in knowledge transfer, shadowing, reverse-shadowing, certification and product-immersion activities.
• Convert repeatable case learnings into candidate SOPs, troubleshooting guides and knowledge articles for AGCO SME validation.
• Support dealer callbacks and communicate technical guidance clearly, professionally and with customer focus.
• Hands-on experience in tractor, agricultural equipment, automotive, construction equipment, commercial vehicle or heavy-equipment service/product support.
• Strong understanding of mechanical systems and service diagnostics, preferably engines, transmissions, driveline, hydraulics, electrical/electronic systems or vehicle controls.
• Experience dealing with dealers, workshops, field-service teams, technicians or customers on technical issues.
• Ability to apply structured troubleshooting, root-cause analysis and evidence-based fault isolation.
• Comfort reading service manuals, technical bulletins, wiring diagrams, parts information and diagnostic reports.

Experience creating troubleshooting procedures, technical reports, failure-analysis summaries or knowledge content.

• Understanding of emission systems, onboard diagnostics, telematics, calibration or software-assisted diagnosis is an
• Good case documentation, follow-up discipline and escalation judgement.
• Strong spoken and written English for dealer interaction and case notes