Technical Services Specialist

Tata Consultancy Services; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tata Consultancy Services in Pune invites qualified service professionals for a walk-in drive for the role of Service Technical Specialist. The position focuses on owning dealer service cases, diagnosing tractor and farm equipment issues, and guiding technicians through fault isolation using manuals and diagnostics.

Strong English communication and hands-on experience with tractors or heavy equipment, with knowledge of service diagnostics and documentation in Salesforce are required, as per the

Qualifications

• Hands-on experience in tractor, agricultural equipment, automotive, construction equipment, commercial vehicle or heavy-equipment service/product support.
• Strong understanding of mechanical systems and service diagnostics, preferably engines, transmissions, driveline, hydraulics, electrical/electronic systems or vehicle controls.
• Experience dealing with dealers, workshops, field-service teams, technicians or customers on technical issues.
• Ability to apply structured troubleshooting, root-cause analysis and evidence-based fault isolation.
• Comfort reading service manuals, technical bulletins, wiring diagrams, parts information and diagnostic reports.
• Good case documentation, follow-up discipline and escalation judgement.
• Strong spoken and written English for dealer interaction and case notes.

Responsibilities

• Receive, review and own dealer service cases through the approved case-management channel.
• Validate case details, machine information, symptoms, prior actions and available diagnostic evidence before troubleshooting.
• Diagnose tractor service and repair issues using approved service manuals, diagnostic tools, historical cases and technical knowledge.
• Guide dealers and technicians through structured fault isolation and repair steps within the authorized support scope.
• Record diagnostic steps, findings, actions and resolution clearly in Salesforce or the designated case platform.
• Maintain case quality and completeness, and escape complex cases with a structured technical history to the next support level or AGCO retained authority.
• Coordinate with Parts Technical Support when resolution requires part identification, fitment, supersession or availability confirmation.
• Participate in knowledge transfer, shadowing, reverse-shadowing, certification and product-immersion activities.
• Convert repeatable case learnings into candidate SOPs, troubleshooting guides and knowledge articles for AGCO SME validation.
• Support dealer callbacks and communicate technical guidance clearly, professionally and with customer focus.

Skills

Tractor service

Mechanical systems

Troubleshooting

Root cause analysis

Customer interaction

English communication

Tools

Salesforce

Diagnostics tools

Job description

TCS WALKIN DRIVE FOR THE BELOW SKILL ON 17 OCT 2026

SKILL: Service Technical Specialist

Tractor Service, Agricultural Equipment, Dealer Support, Product Support, Service Engineering, Technical Troubleshooting, Diagnostics, Root Cause Analysis, Field Service, Warranty Support, Salesforce Case Management, Engine, Transmission, Driveline, Hydraulics, Vehicle Electronics, Telematics

LOCATION: PUNE

EXP: 2-10 YRS RELEVANT

JD

• Receive, review and own dealer service cases through the approved case-management channel.
• Validate case details, machine information, symptoms, prior actions and available diagnostic evidence before troubleshooting.
• Diagnose tractor service and repair issues using approved service manuals, diagnostic tools, historical cases and technical knowledge.
• Guide dealers and technicians through structured fault isolation and repair steps within the authorized support scope.
• Record diagnostic steps, findings, actions and resolution clearly in Salesforce or the designated case platform.
• Maintain case quality and completeness, and escape complex cases with a structured technical history to the next support level or AGCO retained authority.
• Coordinate with Parts Technical Support when resolution requires part identification, fitment, supersession or availability confirmation.
• Participate in knowledge transfer, shadowing, reverse-shadowing, certification and product-immersion activities.
• Convert repeatable case learnings into candidate SOPs, troubleshooting guides and knowledge articles for AGCO SME validation.
• Support dealer callbacks and communicate technical guidance clearly, professionally and with customer focus.

Mandatory Candidate Requirements

• Hands‑on experience in tractor, agricultural equipment, automotive, construction equipment, commercial vehicle or heavy-equipment service/product support.
• Strong understanding of mechanical systems and service diagnostics, preferably engines, transmissions, driveline, hydraulics, electrical/electronic systems or vehicle controls.
• Experience dealing with dealers, workshops, field-service teams, technicians or customers on technical issues.
• Ability to apply structured troubleshooting, root-cause analysis and evidence-based fault isolation.
• Comfort reading service manuals, technical bulletins, wiring diagrams, parts information and diagnostic reports.
• Good case documentation, follow-up discipline and escalation judgement.
• Strong spoken and written English for dealer interaction and case notes.