Walkin Drive For Merchant Transaction Risk Analyst on 22nd Sept- BLR

Infosys BPM; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Infosys BPM in Bengaluru is hosting a Walkin Drive for a Merchant Transaction Risk Analyst (Team Lead). The role requires 4-6 years in international merchant processes and fraud detection, with immediate to 15 days notice.

The position will monitor high risk transactions, review fraud indicators, and implement risk controls while coordinating with merchants to validate information. Office-based, night shifts (05:30 PM–02:30 AM IST) and 5 days in-office work are mandatory.

Qualifications

• 4-6 years of relevant experience in transaction fraud
• Working knowledge of fraud detection tools
• Self-disciplined, proactive, detail oriented with the ability to think outside the box
• The ability to work in a dynamic, fast paced environment, both independently and a team player where sound decisions are made that limit financial loss
• Demonstrated analytical and problem-solving skills
• Ability to adapt to change in a continuously growing team and company
• Ability to effectively manage time, and individually prioritize multiple tasks
• Effective communication both verbally and in writing

Responsibilities

• Monitor queues and identify high risk transactions within the business portfolio.
• Review customer transactions to identify fraudulent activity such as account take over, transaction laundering, counterfeit and similar other risks.
• Investigate risk alerts within the service level agreements to reduce potential revenue losses.
• Interact with partners and merchants to validate information and to confirm or cancel authorizations.
• Ensure confidentiality of all information collected during investigation.
• Determine existing fraud trends by analyzing accounts and transaction patterns.
• Identify system improvements to enhance loss mitigation strategies.
• Generate suspicious activity reports and risk management reports for Sr. Leadership.
• Handle escalated customer inquiries.
• Educate both internal and external partners in risk and fraud best practices.

Job description

Walkin Drive for Merchant Transaction Risk Analyst (Team Lead) Domain for Bangalore

Job Description

• Qualification: Any Graduate (Full Time)
• Total Experience: 4- 6 Years
• Notice Period: Immediate Joiners to 15 days
• Shift: US Shifts/ Night Shifts (05:30 PM 02:30 AM IST)
• Work From Office 5 Days is mandatory
• Job Level: 4B

Note

• Candidate should have mandatory International process Experience
• Candidate should have mandatory experience into Merchant process

Job Overview

As the Transaction Risk Analyst, you will need to have the ability and drive to identify fraudulent activity and think outside the box. This position will require you to monitor and review high risk transactions, review reporting for trending analysis and fraud mitigation, interact with external and internal customers to enforce risk policies and procedures, and other duties as required in a high pace environment.

Duties & Responsibilities

• Monitor queues and identify high risk transactions within the business portfolio.
• Review customer transactions to identify fraudulent activity such as account take over, transaction laundering, counterfeit and similar other risks.
• Investigate risk alerts within the service level agreements to reduce potential revenue losses.
• Interact with partners and merchants to validate information and to confirm or cancel authorizations.
• Ensure confidentiality of all information collected during investigation.
• Determine existing fraud trends by analyzing accounts and transaction patterns.
• Identify system improvements to enhance loss mitigation strategies.
• Generate suspicious activity reports and risk management reports for Sr. Leadership.
• Handle escalated customer inquiries.
• Educate both internal and external partners in risk and fraud best practices.

Qualifications

• 4-6 years of relevant experience in transaction fraud
• Working knowledge of fraud detection tools
• Self-disciplined, proactive, detail oriented with the ability to think outside the box
• The ability to work in a dynamic, fast paced environment, both independently and a team player where sound decisions are made that limit financial loss
• Demonstrated analytical and problem-solving skills
• Ability to adapt to change in a continuously growing team and company
• Ability to effectively manage time, and individually prioritize multiple tasks
• Effective communication both verbally and in writing