Walkin Drive For Merchant Risk Analyst-II on 8th September- Bangalore

Infosys BPM; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys BPM is hiring for a Merchant Risk Analyst-II in Bangalore to manage payment disputes, chargebacks, and merchant risk while ensuring compliance with card schemes and Australian requirements. The role demands strong analytical and communication skills and the ability to work across teams.

The ideal candidate will handle dispute processing, fraud monitoring, and risk escalation, supporting continuous improvements and timely scheme responses to maximize recoveries.

Qualifications

• Bachelor's degree in business, commerce, finance, accounting, risk management, or related field.
• Experience in payment disputes, chargeback management, fraud prevention, risk operations, or financial services.
• Preferred experience in Payments, FinTech, Banking, Merchant Acquiring, or E-commerce sectors.

Responsibilities

• Administer chargebacks and direct debit claim processes per scheme rules and internal policies.
• Respond to merchant, banking partner, and stakeholder dispute-related enquiries.
• Review and investigate transaction disputes, fraud alerts, and suspicious activities.
• Monitor merchant activity and escalate potential risks where required.
• Support risk investigations and periodic merchant reviews.
• Ensure timely responses to payment schemes to maximize recovery and minimize losses.
• Collaborate with internal teams and external partners on dispute and fraud matters.

Skills

Payment disputes

Analytical skills

Data interpretation

Communication skills

Independent work

Regulatory knowledge

Stakeholder engagement

Education

Bachelor's degree in business/commerce

Job description

We are hiring for Walkin Drive for Merchant Risk Analyst-II (Australian Card Disputes & Chargeback) Domain for Bangalore.

Interview Date: 8th September 2026

Interview Time: 10:00 AM to 12:30 PM IST ONLY

Interview Venue: Landmark In Between Sunik Industries and Tejas Networks

Process Specialist- 2Yr to 4Yrs experience

• Qualification: Any Graduate (Full Time)
• Total Experience: 2- 4 Years
• Notice Period: Immediate Joiners to 30 days
• Shift: Flexible to work with any shift
• Work From Office is mandatory
• Job Level: 3A
• Designation: Process Specialist

Note: Candidate should have mandatory Australian process Experience

Role Summary

Infosys BPM is Seeking a highly motivated and detail-oriented Payment Disputes and Risk Officer to support its Client, the role is responsible for managing Payment Disputes, chargebacks, merchant risk, and fraud-related activities while ensuring compliance with card scheme regulations, client policies, and Australian financial service requirements.

Key Responsibilities

• Administer chargeback and direct debit claim processes in line with scheme rules and internal policies.
• Respond to merchant, banking partner, and stakeholder dispute-related enquiries.
• Review and investigate transaction disputes, fraud alerts, and suspicious activities.
• Monitor merchant transaction activity and **escalate** potential risks where required.
• Support risk investigations and periodic merchant reviews.
• Ensure timely responses to payment schemes to maximize recovery and minimize losses.
• Assess merchant activity for risk, compliance, and acceptability.
• Collaborate with internal teams and external partners on dispute and fraud matters.
• Contribute to process improvements and operational efficiency initiatives.

Knowledge & Skills Preferred

• Strong understanding of payment disputes, chargebacks, fraud prevention, and risk management.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Ability to interpret transactional data and identify unusual activity patterns.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Knowledge of payment industry regulations, card schemes, and dispute processes.
• Strong stakeholder engagement and customer service capabilities.

Business Performance

• Timely and accurate processing of chargebacks and claims.
• Achievement of dispute resolution and recovery targets.
• Effective identification and escalation of fraud or suspicious activities.
• Compliance with SLAs, payment scheme requirements, and internal policies.
• Reduction in financial losses from disputes and fraudulent transactions.
• Continuous improvement contributions to team processes and procedures.

Client Management

• Deliver professional and timely support to merchants and financial institutions.
• Maintain strong relationships with merchants, banking partners, and internal stakeholders.
• Communicate dispute outcomes, risk findings, and required actions clearly.
• Support merchants in resolving disputes and preventing future payment fraud.
• Provide guidance on chargeback and claims management processes.

Skills

• Excellent written and verbal communication skills.
• Ability to analyses transaction data and make risk-based decisions.
• Knowledge of fraud detection, transaction monitoring, and card payment ecosystems.

Competencies that will be Assessed

• Leadership & People Management.
• Strategic & Business Acumen.
• Interpersonal & Communication Skills.

Educational / Professional Qualifications

• Bachelors degree in business, Commerce, Finance, Accounting, Risk Management, or a related field.
• Experience in payment disputes, chargeback management, fraud prevention, risk operations, or financial services.
• Preferred experience within Payments, FinTech, Banking, Merchant Acquiring, or E-commerce sectors.
• Relevant certifications in Fraud Prevention, Risk Management, Compliance, or Payments are advantageous.

Documents to Carry

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)

Mandatory to carry

Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.