Walk-in | Voice Process Executive

Digitide Solutions Limited; Paschim Bardhaman, Hyderabad; On-site; INR 270,000 - 330,000; Full time

Benefits offered by this job

CTC up to 3 LPA

Cab facility

Job summary

Digitide Solutions Limited is hiring for Airtel Black process and seeks Customer Support Executives to assist Airtel customers with queries, service concerns, and resolutions while maintaining high satisfaction.

Responsibilities include handling queries, aiding with Airtel Black services, and ensuring professional communication. Candidates must graduate, have 1 year voice support experience, and be comfortable in rotational shifts.

Qualifications

• Graduation mandatory.
• Minimum 1 year of voice/customer support experience.
• Good communication in English and regional languages.
• Customer-service orientation and problem-solving skills.
• Willing to work in rotational shifts.

Responsibilities

• Handle customer queries through the assigned support channel.
• Assist customers with Airtel Black services and account-related concerns.
• Understand customer issues and provide appropriate resolutions.
• Maintain professional communication with customers.
• Follow process guidelines, quality standards, and compliance requirements.
• Achieve assigned productivity and quality targets.

Skills

Good communication

English proficiency

Problem-solving

Education

Graduation

Job description

Role & responsibilities

Airtel Black Customer Support Executive

Company: Digitide Solutions Limited
Process: Airtel Black
Job Location: Hyderabad
Job Type: Full-Time
Role: Customer Support Executive

Job Description

We are hiring Customer Support Executives for the Airtel Black process. The selected candidates will be responsible for assisting Airtel customers with their queries, service-related concerns, and providing effective resolutions while maintaining a high level of customer satisfaction.

Responsibilities

• Handle customer queries through the assigned support channel.
• Assist customers with Airtel Black services and account-related concerns.
• Understand customer issues and provide appropriate resolutions.
• Maintain professional communication with customers.
• Follow process guidelines, quality standards, and compliance requirements.
• Achieve assigned productivity and quality targets.

Eligibility

• Education: Graduation mandatory.
• Experience: Minimum 1 year of experience in a voice/customer support process.
• Good communication skills in English and relevant regional languages.
• Customer-service orientation and problem-solving skills.
• Candidates should be comfortable working in rotational shifts.

Compensation & Benefits

• CTC: Up to 3 LPA
• Cab facility: As per company/process eligibility.
• Additional benefits may be applicable according to company policy.

Selection Process

1. HR Screening
2. Communication/Assessment Round
3. Operations/Manager Round
4. Final HR Discussion