Walk-in | Customer Service Executive

Startek (Aegis Customer Support Services Pvt. Ltd.); Gurugram District; On-site; INR 280,000 - 420,000; Full time

Benefits offered by this job

PF

ESIC benefits

Training & development

Job summary

Startek in Gurugram is hiring for the Airtel Gold process. This full-time, on-site position focuses on handling customer queries and delivering effective solutions to ensure a positive customer experience.

You will handle inbound calls, assist with billing, plans, broadband and account-related concerns, maintain professional communication, and strive for timely resolutions. Walk‑in interviews are encouraged; immediate joiners will be preferred.

Qualifications

• Excellent verbal communication skills.
• Good customer-handling and problem-solving abilities.
• Basic computer knowledge.
• Freshers and experienced candidates can apply (per process eligibility).
• Should be comfortable working in rotational shifts.
• Immediate joiners preferred.

Responsibilities

• Handle inbound customer calls and address service-related queries.
• Assist customers with billing, plans, broadband and account-related concerns.
• Provide accurate information and timely resolutions.
• Maintain professional communication and ensure customer satisfaction.
• Handle customer complaints with patience and a solution-oriented approach.
• Maintain quality standards and adhere to process guidelines.

Skills

Verbal communication

Customer handling

Problem solving

Basic computer knowledge

Freshers/experienced allowed

Rotational shifts

Immediate joiners preferred

Job description

Company: Startek
Process: Airtel Gold
Job Location: Gurugram
Job Type: Full-Time | Work From Office
Interview Mode: Walk-in Interview

Job Description

We are hiring enthusiastic and customer-oriented professionals for the Airtel Gold process. The selected candidates will be responsible for handling customer queries, providing effective solutions and ensuring a positive customer experience.

Roles & Responsibilities

• Handle inbound customer calls and address service-related queries.
• Assist customers with billing, plans, broadband and account-related concerns.
• Provide accurate information and timely resolutions.
• Maintain professional communication and ensure customer satisfaction.
• Handle customer complaints with patience and a solution-oriented approach.
• Maintain quality standards and adhere to process guidelines.

Candidate Requirements

• Excellent verbal communication skills.
• Good customer-handling and problem-solving abilities.
• Basic computer knowledge.
• Freshers and experienced candidates can apply (as per process eligibility).
• Candidates should be comfortable working in rotational shifts.
• Immediate joiners will be preferred.

Key Highlights

• Full-time employment.
• Professional work environment.
• Training and development opportunities.
• PF and ESIC benefits (as applicable).

Walk-in Interview

Interested candidates can walk in directly for an interview.

Note: Startek does not charge any fee or recruitment charges from candidates at any stage of the hiring process.