Manager Operations | US Banking - Blended | US Shifts | Noida

Ienergizer

Dadri

In loco

INR 3.500.000 - 5.500.000

Tempo pieno

8 giorni fa

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Descrizione del lavoro

iEnergizer in Noida is seeking a Manager Operations for US Banking - Front Office (Voice Campaign). The role demands a high-performing leader with 10+ years in BPO and hands-on experience managing front-line fintech operations.

You will drive performance in a US-voice campaign, mentor a large team, manage stakeholder expectations, and ensure seamless shift rotations in a 5-day in-office setup.

Competenze

10+ years in BPO/operations
On-paper requirement: Manager Operations
Experience with front-line FinTech operations
Experience in voice-based campaigns preferred
Consistent track record of achieving KPIs and targets
Strong leadership and people management
Excellent analytical, problem-solving and decision-making
Strong communication and stakeholder management
Willing to work in rotational shifts and weekly offs
Comfort with early-morning/late-night shifts
PMP, Six Sigma or similar certifications are a plus

Conoscenze

Leadership

Stakeholder management

Analytical thinking

Problem solving

Communication

Team management

Operations management

Descrizione del lavoro

Dear Applicant,

Greetings from iEnergizer

We are Urgently Hring for Manager Operations - US Banking - Front Office (Voice Campaign)

Only US Banking Manager profiles to be considered

Location: Noida Sec 60

Shifts: US Rotational

5 Days Work From office only

Industry: BPO

Required Skills and Qualifications

Minimum 10 years of overall BPO experience.
On paper Manager Operations is a must.
Experience handling front-line operations in a Fintech process is mandatory.
Prior experience in voice-based campaigns is highly preferred.
Proven track record of consistently achieving operational KPIs and business targets.
Strong leadership, people management, and team-handling skills.
Excellent analytical, problem-solving, and decision-making abilities.
Strong communication and stakeholder management skills.
Willingness to work in rotational shifts and rotational weekly offs.
Must be comfortable arranging independent transportation during early-morning or late-night shifts.
Certifications such as PMP, Six Sigma, or other relevant process improvement qualifications will be an added advantage.