Walk-in | Team Lead - International - Chennai

Hexaware Technologies; Chennai; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Hexaware Technologies is recruiting for a Team Lead Operations in the BPO inbound customer service space. The role demands 4+ years in BPO and at least 1.5 years as a Team Lead, with excellent communication and strong team handling skills.

You will guide the team to meet SLA targets, manage real-time operations, and ensure schedule adherence. Prior experience in voice processes and KPI/KRA tracking is essential for success.

Qualifikationen

• 4+ years in BPO operations.
• Minimum 1.5 years as Team Lead (on papers).
• Excellent communication and team handling skills.
• Experience with Voice Process and SLA targets.
• Strong real-time management and scheduling abilities.

Aufgaben

• Meet SLA targets consistently.
• Ensure schedule adherence and maintain team discipline.
• Provide strong leadership and coaching to team members.
• Monitor KPIs/KRAs, attrition, shrinkage, occupancy, CSAT/DSAT, and AHT.
• Manage inbound voice processes with a focus on quality and efficiency.

Kenntnisse

Team Leadership

Communication

Voice Process

SLA Management

Real-time Management

Scheduling

Ausbildung

Graduation

Jobbeschreibung

Role: Team Lead Operations

Industry: BPO

Process: Inbound Customer Service

Notice Period: Only Immediate joiner to 30 days' notice
Shift - Complete Night Shift / Sat & Sun fixed Week Off

• Overall Minimum 4 years of experience into BPO & minimum 1.5 years' experience as Team Lead on papers is mandatory.
• Excellent communication and Strong Team Handling skills.
• KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
• Graduation - Mandate
• Should have prior experience of handling Voice Process.
• Responsible for meeting the SLA targets
• Excellent real time management skills
• Ensure schedule adherence and create an encouraging team environment.