Immediate Openings For Team Lead

Hexaware Technologies; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Hexaware Technologies in Chennai invites an experienced professional to lead an international inbound voice process team. You will guide the team to achieve SLA targets, manage real-time operations, and ensure schedule adherence while maintaining a supportive environment.

Candidates should have 2-8 years total, with at least 1.5 years in a Team Lead role, exposure to KPIs like CSAT/DSAT, and graduation. Experience in e-commerce domain is a plus; strong communication and people management are

Qualifications

• 2-8 years total experience with at least 1.5 years as Team Lead.
• Experience in International Inbound Voice Process.
• E-Commerce Domain experience is an added advantage.
• Strong communication and team handling skills.
• Familiar with KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
• Graduation is mandatory.
• Experience handling Voice Process.
• Responsible for meeting SLA targets.
• Excellent real time management skills.
• Ensure schedule adherence and create an encouraging team environment.

Responsibilities

• Lead and manage an international inbound voice process team.
• Ensure SLA targets are met and real-time performance is monitored.
• Coach and develop agents; drive schedule adherence and occupancy.

Skills

Team Lead experience

Voice Process (Inbound)

International clients

Education

Graduation

Job description

• Overall Minimum 2-8 years of experience out of which as a Team Lead for International Inbound Voice Process experience
• should be at least 1.5 years experience on team lead paper.
• E-Commerce Domain Experience - Added advantage.
• Good communication and Strong Team Handling skills.
• KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
• Graduation - Mandate
• Should have prior experience of handling Voice Process.
• Responsible for meeting the SLA targets
• Excellent real time management skills
• Ensure schedule adherence and create an encouraging team environment.