Walk-in | Team Lead

Wynaut Webventures Private Limited; Mumbai; Hybrid; INR 600,000 - 840,000; Full time

Job summary

Wynaut Webventures Private Limited in Mumbai is seeking a Team Leader for Contact Centre Sales to drive performance in a fast-paced outbound sales environment. You will lead a 10–20 agent team, monitor essential metrics, and optimize conversions while ensuring strict compliance and target achievement.

Ideal candidates bring 1–3 years in contact centre sales with proven leadership in target-driven settings, strong communication, negotiation, and coaching skills, and the ability to scale top

Qualifications

• Solid communication and negotiation abilities for outbound sales.
• Proven ability to manage and improve sales funnels and calling metrics.
• Experience handling high‑pressure, high‑volume calling environments.
• Track record of meeting or exceeding revenue or collections targets.

Responsibilities

• Lead a team of 10–20 agents handling outbound sales calls.
• Monitor and improve key metrics: connect rate, conversion rate, RPC, PTP, collections efficiency.
• Ensure daily productivity targets (calls, talk time, follow-ups) are met.
• Conduct live call monitoring, audits, and coaching to improve pitch and closures.
• Drive urgency and negotiation quality to improve conversions and recoveries.
• Manage lead funnel/allocation to maximize outputs from data.
• Handle escalations and closures for high‑value customers.
• Collaborate with QA, Training, and Ops for performance improvements.
• Ensure compliance with scripts and regulatory guidelines.

Skills

Communication skills

Negotiation skills

Objection handling

Sales process understanding

Coaching & mentoring

Data-driven decisions

High-pressure performance

Job description

Job Title: Team Leader Contact Centre Sales

Location: Mumbai (Local candidates preferred) but also open for remote for candidates staying out of Mumbai.

Job Overview:

We are hiring a result-driven Team Leader – Contact Centre Sales with strong expertise in managing high-volume calling teams across industries. The role demands hands‑on leadership, strong sales acumen, and the ability to deliver aggressive targets in a fast-paced, high‑pressure environment.

Key Responsibilities:

• Lead a team of 10–20 agents handling outbound sales call.
• Monitor and improve key metrics such as connect rate, conversion %, RPC (Right Party Connect), PTP (Promise to Pay), and collections efficiency
• Ensure daily productivity targets (calls, talk time, follow-ups) are consistently met
• Conduct live call monitoring, audits, and feedback sessions to improve pitch, objection handling, and closures
• Drive urgency creation and negotiation quality on calls to improve conversions/recoveries
• Manage lead funnel / allocation strategy to maximize output from fresh and existing data
• Handle escalations and critical closures for high‑value customers
• Work closely with QA, Training, and Ops to drive continuous performance improvement
• Ensure strict adherence to compliance, scripts, and regulatory guidelines (especially for banking/collections)

Key Requirements:

• 1-3 years of experience in contact Centre sales.
• Minimum 1–2 years of team handling experience in a target‑driven environment
• Strong understanding of sales funnels, calling metrics, and conversion levers
• Experience in handling high‑pressure, high‑volume calling environments
• Proven track record of meeting/exceeding revenue or collection targets
• Excellent communication, negotiation, and objection-handling skills

Preferred Skills:

• Strong ability to coach bottom performers and scale top performers
• Data-driven decision‑making and real‑time problem‑solving ability

KPIs / Success Metrics:

• Revenue / Collections target achievement
• Conversion rate / Recovery rate
• Connect rate, RPC, PTP, and productivity metrics
• Quality scores and compliance adherence
• Team attrition and engagement levels