Walk-in | Service Desk - Chat Support

Tata Consultancy Services; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

Tata Consultancy Services in Gurugram is hosting a walk-in interview for candidates with 2-5 years of experience in service desk support. The session will provide an opportunity to join a fast-moving IT support team. Applicants should be graduates (BCA or BSc in CS/IT preferred) with full-time regular education, ITIL knowledge, and strong written communication.

Experience with ServiceNow is a plus. The role involves chat-based support, diagnosing issues, logging interactions, and escalating

Qualifications

• Bachelor’s degree or equivalent; 15 years of regular education required.
• Prior experience as a Service Desk Analyst.
• ITIL knowledge and Incident Management understanding.
• Ability to handle 2+ chat concurrency.
• Strength in written communication.

Responsibilities

• Assist customers with technical issues via chat in a timely manner.
• Diagnose and troubleshoot hardware and software problems.
• Provide step-by-step guidance and reference KB articles.
• Escalate complex issues to higher-level teams when needed.
• Maintain detailed logs of customer interactions and solutions.
• Follow up with customers to ensure issues are fully resolved.
• Stay updated with product knowledge and technical skills.

Skills

Service Desk Analyst

Customer service

ITIL

Incident Management

ServiceNow

Written communication

Chat support

Education

15 years regular education

Any Graduate (BCA, BSC in CS/IT)

Tools

ServiceNow

Job description

Join us at TCS for a Walk-in Interview in Gurugram - GG5

Walk-in Interview Date: 5thSep 2026

TCS is looking for talented 2-5 years of experience. This could be your chance to shine!

Must-Have :

• Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.
• Prior experience working as a Service Desk Analyst
• Assist customers with technical issues via chat in a timely and efficient manner.
• Experience in handling 2 or more chat concurrency.
• Knowledge on ITIL and Incident Management (SLA, Severity)
• Experience in ServiceNow is a plus.
• Diagnose and troubleshoot hardware and software problems
• Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
• Escalate complex issues to higher-level technical teams when necessary
• Maintain detailed logs of customer interactions and solutions provided
• Follow up with customers to ensure their issues are fully resolved
• Stay updated with product knowledge and technical skills

Should have good written communication skill.