Service Desk Analyst

Tata Consultancy Services; Kolkata District; On-site; INR 400,000 - 600,000; Full time

Job summary

Tata Consultancy Services (TCS) is seeking a Service Desk Analyst to join our Kolkata team. The role requires 2-4 years of Service Desk/IT Support experience, with proficiency in ServiceNow ITSM, Windows OS, and Microsoft 365.

Strong communication and problem-solving skills are essential, along with knowledge of Active Directory and ITIL processes. Virtual interview noted for early September 2026.

Qualifications

• 1 - 5 years of Service Desk / IT Support experience.
• Experience with ServiceNow ITSM tool.
• Knowledge of Windows OS, and Microsoft 365 applications.
• Experience in Active Directory and account management.
• Understanding of ITIL processes; ITIL certification preferred.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Provide desk-side and remote IT support to end-users.
• Troubleshoot incidents and service requests via ServiceNow ITSM.
• Assist with user account management and access provisioning.
• Collaborate with IT teams to resolve complex issues.
• Communicate effectively with customers and document actions clearly.
• Adhere to ITIL processes and best practices.

Skills

Service Desk

IT Support

Customer Service

Problem Solving

Education

15 years education

Tools

ServiceNow

Job description

TCS is Hiring for Service desk analyst

Experience Range: - 2 To 4yrs

Job Locations : Kolkata

Note-Virtual interview on 2nd Sep 2026

Job Description -

• 1 - 5 years of Service Desk / IT Support experience.
• Experience with ServiceNow ITSM tool.
• Knowledge of Windows OS, and Microsoft 365 applications.
• Experience in Active Directory and account management.
• Understanding of ITIL processes; ITIL certification preferred.
• Strong communication, customer service, and problem-solving skills.

Minimum Qualification:

15 years of full-time education