Walk-in | Operations Manager

Intelligent Medical Billing Solutions; Ahmedabad District; On-site; INR 200,000 - 320,000; Full time

Benefits offered by this job

5 Days Working

Fixed Saturday & Sunday Off

Mix of Indian & US Holidays

Growth-oriented work culture

Positive and professional environment

Performance-based learning & career  

Employee engagement initiatives

Job summary

Intelligent Medical Billing Solutions is seeking a dedicated candidate for a US Healthcare RCM voice process role based in Ahmedabad. You will handle inbound and outbound calls, interact with payers and provider offices, and track claim status, denials, and payments.

The role requires 2 years of US Healthcare experience, strong English communication, and comfort with US shift timings. A growth-oriented environment with competitive compensation awaits the right candidate.

Qualifications

• 02 years of experience in US Healthcare / RCM / Medical Billing
• Experience in Voice Process preferred
• Good verbal communication skills in English
• Basic understanding of healthcare insurance / claims process is an added advantage
• Comfortable working in US shift

Responsibilities

• Handle outbound/inbound calls related to US Healthcare RCM processes
• Communicate with insurance payers, provider offices, and relevant stakeholders
• Follow up on claim status, denials, pending claims, and payment updates
• Document call outcomes accurately in the system
• Escalate unresolved issues to seniors or team leaders when required
• Maintain productivity, quality, and TAT benchmarks
• Work closely with internal teams to support claim resolution

Skills

US Healthcare knowledge

Voice process

English communication

Job description

Key Responsibilities

• Handle outbound/inbound calls related to US Healthcare RCM processes


• Communicate with insurance payers, provider offices, and relevant stakeholders


• Follow up on claim status, denials, pending claims, and payment updates


• Document call outcomes accurately in the system


• Escalate unresolved issues to seniors or team leaders when required


• Maintain productivity, quality, and TAT benchmarks


• Work closely with internal teams to support claim resolution

Eligibility Criteria

• 02 years of experience in US Healthcare / RCM / Medical Billing


• Experience in Voice Process will be preferred


• Good verbal communication skills in English


• Basic understanding of healthcare insurance / claims process is an added


• advantage


• Comfortable working in US shif

Perks and benefits

• 5 Days Working


• Competitive salary based on experience


• Fixed Saturday & Sunday Off


• Mix of Indian & US Holidays


• Growth-oriented work culture


• Positive and professional environment


• Performance-based learning & career advancement


• Employee engagement initiatives