Walk-in | MSME Virtual Relationship Manager

Digitide Solutions Limited; Navi Mumbai; On-site; INR 350,000 - 520,000; Full time

Job summary

Digitide Solutions Limited is hiring experienced MSME Virtual Relationship Managers (VRMs) for a Wealth Management – MSME banking process in Navi Mumbai. The role involves managing MSME customers through voice and digital channels, resolving queries, understanding requirements, and recommending banking/wealth solutions to achieve engagement and business targets.

Minimum 1 year MSME VRM experience in banking is required, with strong English and Hindi communication.

Qualifications

• Minimum 1 year MSME VRM experience – Banking sector only.
• Graduate in any discipline.
• Strong English and Hindi communication.
• Versant Level 5 / equivalent mandatory.
• Telugu-speaking candidates preferred.
• CIBIL score 650+ mandatory.

Responsibilities

• Manage relationships with existing MSME banking customers.
• Handle customer queries and provide appropriate banking solutions.
• Identify cross-selling and up-selling opportunities.
• Achieve assigned sales, service and customer engagement targets.
• Maintain customer records and follow banking compliance/process guidelines.
• Deliver excellent customer service through voice and digital channels.

Skills

MSME Banking

MSME VRM

Virtual Relationship Manager

Relationship Management

Banking Sales

Wealth Management

Customer Service

Cross-Selling

Up-Selling

Digital Banking

Voice Process

Customer Engagement

Education

Graduate in any discipline

Job description

Hiring: MSME Virtual Relationship Managers Banking

• Experience: 1+ year mandatory in MSME VRM / MSME Banking
• Location: Turbhe (Juinagar), Navi Mumbai | Shift: 9 AM6 PM
• Languages: English + Hindi mandatory; Telugu preferred
• Versant V5 / equivalent communication proficiency is mandatory
• Salary: Based on last drawn salary & relevant experience

About the Role

We are hiring experienced MSME Virtual Relationship Managers (VRMs) for a Wealth Management – MSME banking process.

The role involves managing MSME customers through voice and digital channels, resolving banking queries, understanding customer requirements, recommending suitable banking/wealth solutions, and achieving customer engagement and business targets.

Key Responsibilities

• Manage relationships with existing MSME banking customers.
• Handle customer queries and provide appropriate banking solutions.
• Identify cross-selling and up-selling opportunities.
• Achieve assigned sales, service and customer engagement targets.
• Maintain customer records and follow banking compliance/process guidelines.
• Deliver excellent customer service through voice and digital channels.

Eligibility

Minimum 1 year relevant MSME VRM experience – Banking sector only
Graduate in any discipline
Strong English and Hindi communication
Versant Level 5 / equivalent mandatory
Telugu-speaking candidates preferred
CIBIL score 650+ mandatory
Candidates should be comfortable with customer-facing banking interactions.

Key Skills

• MSME Banking
• MSME VRM
• Virtual Relationship Manager
• Relationship Management
• Banking Sales
• Wealth Management
• Customer Service
• Cross-Selling
• Up-Selling
• Digital Banking
• Voice Process
• Customer Engagement

Job Details

Process: Wealth Management – MSME
Client: Unity – Banking Process
Location: Turbhe (Juinagar), Navi Mumbai
Employment: Full-Time
Shift: 9:00 AM – 6:00 PM
Week Off: Rotational
Salary: Based on last drawn salary & relevant experience