Walk-in | International Voice Process - 6 Months contract role

EQ Solutions India; Chennai; On-site; INR 279,000 - 469,000; Part time

Job summary

EQ Solutions India is seeking a Customer experience Executive to handle inbound shareholder calls and assist customers with share transactions during UK shift hours. The six-month contract role requires adherence to service standards and regulatory procedures, with guidance from senior colleagues as needed.

The role emphasizes process improvement, security compliance, and team collaboration to meet service levels and maintain quality standards within Equiniti procedures.

Responsibilities

• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the teams workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the companys Regulators.
• Complete work within the security arrangements of Equinitials. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.
• Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
• You will be following the respective UK business holiday calendar.

Job description

Title : Customer experience Executive

Shift :UK Shift

Contract : 6 months

Kindly call to Equiniti landline number to get appointment pass to enter inside - 044 4288 9800 / 044 4027 3333

Contact - Rekha -9940398352 / Bhuvana - 9940553697 / Hariet 9940547185

• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the teams workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the companys Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.
• Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
• You will be following the respective UK business holiday calendar.