Customer Experince Executive

Equiniti; Chennai; On-site; INR 300,000 - 500,000; Full time

Job summary

Equiniti is hiring a Customer Experience Executive in Chennai, India. You will answer inbound calls and emails from shareholders and assist with their queries within service standards.

Key duties include handling buy/sell queries, escalating complex issues to senior colleagues, and contributing to team workload while upholding company procedures, security, and regulatory requirements. The role follows the UK calendar for holidays and SLA commitments.

Responsibilities

• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries, referring complex ones to senior colleagues where appropriate.
• Contribute to the team’s workload completion.
• Develop own skills within the operational team and identify areas for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equiniti procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements.
• Perform duties in line with the company’s Regulators' requirements.
• Complete work within the security arrangements; misuse may lead to disciplinary action.
• Ensure all work is undertaken within the quality system.
• Ensure work and ethics comply with security arrangements both physical and information.
• Breaks are scheduled and you will comply to ensure the process remains within SLAs.
• Follow the UK business holiday calendar.

Job description

Management Level

H

Customer Experience Executive

Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.

• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the team’s workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equiniti’s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.
• Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
• You will be following the respective UK business holiday calendar.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.