Walk-in | Ienergizer Gurgaon is hiring Voice and Accent Trainer For UK process

Ienergizer; Gurugram District; On-site; INR 585,000 - 715,000; Full time

Job summary

iEnergizer, a leading BPO, seeks an experienced Voice & Accent Trainer for its UK Line of Business at Gurugram. The role involves delivering comprehensive training on pronunciation, phonetics and effective customer communication, with emphasis on UK culture and etiquette.

The trainer will enhance associates’ spoken English, grammar, and vocabulary, while coordinating with Operations and Quality teams to raise training standards and performance.

Qualifications

• Proven experience as Voice & Accent Trainer in BPO/Contact Centre (UK processes preferred).
• Excellent command of spoken English—pronunciation, grammar, fluency, articulation.

Responsibilities

• Conduct Voice & Accent training aligned with UK customer standards.
• Train on pronunciation, articulation, intonation, stress, rhythm, and accent neutralization.
• Improve spoken English, grammar, vocabulary, fluency, and overall communication.

Skills

Voice & Accent training

Pronunciation

Phonetics

Articulation

Soft skills coaching

Classroom management

Presentation

Job description

Job Opening: Voice & Accent Trainer UK Process

Company: iEnergizer | Location: Gurugram

iEnergizer, a leading BPO organization, is hiring an experienced and passionate Voice & Accent Trainer for its UK Line of Business at the Gurugram location.

Salary: Up to 6.5 LPA
Working Days: 5 Days Working
Shifts: 247 Rotational Shifts
Transport: No Transport Facility
Joining: Immediate Joiners Preferred

Job Description

Key Responsibilities

• Conduct Voice & Accent training for associates aligned with UK customer communication standards.
• Train employees on pronunciation, phonetics, articulation, intonation, sentence stress, rhythm, and accent neutralization wherever required.
• Improve associates’ spoken English, grammar, vocabulary, fluency, and overall communication skills.
• Deliver training on UK culture, etiquette, behavioural expectations, and customer interaction practices.
• Conduct soft skills training, including interpersonal communication, active listening, empathy, conflict resolution, and professional conduct.
• Familiarize associates with UK customer expectations, cultural sensitivities, common expressions, and appropriate communication styles.
• Facilitate role-plays, mock calls, assessments, and practical communication exercises.
• Identify individual learning gaps and provide targeted coaching and feedback.
• Monitor trainee performance through assessments and track progress against training benchmarks.
• Collaborate with Operations and Quality teams to improve communication standards and customer experience.
• Maintain training attendance, assessment scores, feedback records, and other training documentation.

Candidate Requirements

• Proven experience as a Voice & Accent Trainer in the BPO/Contact Centre industry, preferably handling UK processes.
• Excellent command of spoken English, including pronunciation, grammar, fluency, and articulation.
• Strong understanding of UK culture, customer expectations, etiquette, and behavioural standards.
• Experience in delivering soft skills, communication, and behavioural training.
• Excellent presentation, facilitation, coaching, and classroom management skills.
• Ability to assess communication gaps and implement effective improvement plans.Strong interpersonal skills and the ability to engage and motivate trainees.

Job Highlights

• Salary: Up to 6.5 LPA, depending on experience and suitability.
• Work Schedule: 5 days a week.
• Shift Flexibility: Willingness to work in 247 rotational shifts.
• Job Location: iEnergizer, Gurugram.
• Transport Facility: Not available.
• Joining Preference: Immediate joiners will be preferred.

Contact & Interview Details

HR Contact Person: Vinay (HR)
Contact Number: 9910155221

Interview Venue:
iEnergizer
Plot No. 397, Udyog Vihar, Phase 3, Gurugram, Haryana.

Join iEnergizer and help develop world-class communication, soft skills, and customer service capabilities for our UK Line of Business!