Walk - in Drive _ Optometrist/Sr. Optometrist - Visakhapatnam

Lenskart Solutions Pvt Ltd; Visakhapatnam; On-site; INR 300,000 - 460,000; Full time

Job summary

Lenskart is hiring an Optometrist/Sr. Optometrist in Visakhapatnam. The role combines clinical eye care with sales, stock management, and customer service to deliver an exceptional eyewear experience.

You will perform eye checks, dispense lenses, educate customers on prescriptions, and guide product choices while meeting SOPs and targets.

Qualifications

• Diploma in Optometry is the minimum qualification.
• Strong communication and customer-service skills expected.
• Ability to understand unstated customer needs and offer solutions.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye check-ups.
• Participate in stocktakes and maintain sales floor standards to ensure a great shopping experience.
• Use the POS system to process transactions efficiently.
• Ensure customer satisfaction and resolve concerns.
• Follow the 12-step Optometry process during eye check-ups and educate customers on prescriptions.
• Suggest appropriate lenses/frames and educate about single vision and progressive lenses.
• Perform quality checks on lenses before handover.
• Present an optimal selection of products based on customer preferences; ask questions to uncover needs.
• Achieve sales targets and eye-test conversions while following SOPs.
• Coordinate product pick-up post-sale and handle returns to control percentages.
• Maintain store standards, cleanliness of frames and equipment, and SOP compliance.
• Ensure security of equipment and prevent stock loss.

Skills

Customer focus

Clear communication

Active listening

Rapport building

Proactive ownership

Multitasking

Education

Diploma in Optometry

Job description

JOB DESCRIPTION-OPTOMETRIST

Title Optometrist/Sr. Optometrist

Reporting to Store Manager

Skip Level Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include

prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also

includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,

dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer

experience.

Responsibilities Area

Activities expected to be performed by a Lenskart Optometrist Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Eye check-up & dispensing

• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority