Walk - in Drive _ Optometrist/Sr. Optometrist - Visakhapatnam

Lenskart; NTR; On-site; INR 300,000 - 600,000; Full time

Job summary

Lenskart is seeking an Optometrist/Sr. Optometrist to perform eye checks, dispense lenses, and provide expert advice for frame selection.

The role blends clinical eye care with in-store sales, stock management, and SOP adherence to deliver outstanding customer experiences.

Qualifications

• Diploma in Optometry is required.
• Ability to build rapport and trust with customers.
• Clear communication and active listening skills.
• Willingness to adapt to a fast-paced retail environment.
• Sales and customer-service orientation are essential.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye check-ups.
• Maintain stock takes and store standards to ensure a smooth shopping experience.
• Understand the POS system to process transactions effectively.
• Ensure customer satisfaction by addressing concerns and resolving issues.
• Perform eye checks, explain prescriptions, and recommend lenses/frames.
• Present an optimal product selection based on customer preferences.

Skills

Customer focus

Sales skills

Eye care knowledge

POS system literacy

Team collaboration

Education

Diploma in Optometry

Tools

POS system

Job description

JOB DESCRIPTION-OPTOMETRIST

Title Optometrist/Sr. Optometrist

Reporting to Store Manager

Skip Level Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include

prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also

includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,

dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer

experience.

Responsibilities Area

Activities expected to be performed by a Lenskart Optometrist Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Eye check-up & dispensing

• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority