Walk-in | Customer Support Officer

Chola; Chennai District; On-site; INR 300,000 - 460,000; Full time

Job summary

Chola invites applications for a Customer Service Executive in Chennai to handle inbound and outbound vehicle finance calls, resolving queries with prompt, professional service.

You will maintain CRM records, prepare basic MIS reports in MS Excel, and communicate in Tamil, Hindi and English while upholding service standards.

Eligibility includes 2 years in customer service, a graduate degree, and strong written and verbal communication. Prior BFSI exposure is a plus.

Qualifications

• Minimum 2 years in Customer Service / CRM / Call Center Ops.
• Graduate in any discipline.
• Basic MS Excel for data entry and reporting.
• Proficiency in English and Hindi is mandatory.
• Good verbal and written communication.

Responsibilities

• Handle inbound and outbound customer calls for vehicle finance accounts.
• Resolve queries, requests, and complaints promptly and professionally.
• Coordinate with internal departments for resolution of customer concerns.
• Update customer interactions and service requests in the CRM system.
• Maintain accurate records and prepare basic MIS reports using MS Excel.
• Follow up with customers regarding service requests and complaint resolution.
• Ensure adherence to organizational processes and customer service standards.
• Communicate effectively with customers in Tamil, Hindi, and English.
• Support the team during peak workloads and business contingencies.

Skills

Tamil language

English language

Hindi language

Communication skills

Education

Graduate in any discipline

Tools

MS Excel

Job description

Key Responsibilities:

• Handle inbound and outbound customer calls related to vehicle finance accounts.
• Address customer queries, requests, and complaints promptly and professionally.
• Coordinate with internal departments for resolution of customer concerns.
• Update customer interactions and service requests in the CRM system.
• Maintain accurate records and prepare basic MIS reports using MS Excel.
• Follow up with customers regarding service requests and complaint resolution.
• Ensure adherence to organizational processes and customer service standards.
• Communicate effectively with customers in Tamil, Hindi, and English.
• Support the team during peak workloads and business contingencies.

Eligibility Criteria:

• Minimum 2 years of experience in Customer Service / CRM / Call Center Operations.
• Graduate in any discipline.
• Basic working knowledge of MS Excel (data entry, filtering, basic reporting).
• Proficiency in English and Hindi is mandatory.
• Good verbal and written communication skills.
• Customer-focused approach with strong problem-solving abilities.

Preferred Profile

• Experience in BFSI, Vehicle Finance, NBFC, Banking, or Financial Services sector will be an added advantage.
• Ability to work in a fast‑paced customer service environment.