Customer Support Executive | International BPO | Non Voice

Talent Acquaintance; Pune District; On-site; INR 201,000 - 335,000; Full time

Job summary

Talent Acquaintance in Pune, India, is seeking a customer-oriented chat support specialist to provide exceptional service. You will handle inquiries, resolve issues, and maintain accurate records in our CRM, contributing to a seamless customer experience.

The role emphasizes strong written and verbal communication, problem-solving, and teamwork in a fast-paced environment. Prior chat or non-voice BPO experience is preferred, with a focus on attention to detail and quality service.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking.
• Ability to work in a fast-paced environment and multi-task.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Non-voice BPO

Written communication

Verbal communication

CRM software

Attention to detail

Teamwork

Problem-solving

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.