Customer Support Executive | International BPO | Non Voice

Talent Acquaintance; Lucknow; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is looking for a customer-focused chat support specialist in Lucknow. You will respond to inquiries, troubleshoot issues, and maintain records using CRM software.

Collaboration with internal teams and ongoing product knowledge updates are essential to deliver superior customer experiences. The role requires strong written and verbal communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, ability to articulate complex ideas clearly.
• Strong problem-solving skills and creative thinking.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries.
• Address complex customer complaints with strong problem-solving skills.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update product knowledge to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem solving

CRM software

Team collaboration

Written and verbal communication

Tools

CRM software

Support tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.