Walk-in | Customer Support Executive

Lancesoft; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Lancesoft in Chennai seeks Customer Support professionals with mandatory experience in Automotive, OEM, or Manufacturing sectors. You will handle customer queries, coordinate with service teams, and manage after-sales interactions to ensure high satisfaction.

This role targets candidates from Automotive OEMs or manufacturing backgrounds, with a strong emphasis on dealer coordination and complaint resolution, and requires immediate to 30 days notice period.

Qualifications

• Industry experience in Automotive / OEM / Manufacturing is mandatory.
• Experience in after-sales, service operations, dealer support, warranty or CRM is preferred.
• Candidates from Automotive OEMs or dealer networks with relevant customer-facing experience will be considered.

Responsibilities

• Handle customer queries, complaints, and service-related concerns.
• Coordinate with Service, Sales, Workshop, Warranty, and other internal teams.
• Manage customer follow-ups and ensure timely issue resolution.
• Handle after-sales and service-related customer interactions.
• Coordinate with dealers/workshops and internal stakeholders.
• Maintain customer interaction and complaint records.
• Manage escalations and ensure proper closure.
• Support customer satisfaction and service experience initiatives.

Skills

Customer handling

Customer queries

Complaint resolution

After-sales support

Service coordination

Dealer coordination

CRM

Job description

Role Overview

We are looking for Customer Support / Customer Service professionals with mandatory experience in Automotive, Automobile, OEM, or Manufacturing companies.

The candidate should have hands-on experience in customer handling, customer queries, complaint resolution, after-sales support, service coordination, dealer coordination, or customer relationship management within the Automotive/OEM/Manufacturing domain.

Mandatory Requirements

• Automotive / Automobile / OEM / Manufacturing industry experience is mandatory.
• Customer Support / Customer Service / Customer Care experience is mandatory.
• Experience in after-sales, service operations, dealer support, warranty, complaints, or customer relationship management is preferred.
• Candidates from Automotive OEMs, Commercial Vehicle OEMs, Passenger Vehicle OEMs, Construction Equipment OEMs, Heavy Equipment, Mining Equipment, or Industrial Machinery manufacturers can be considered.
• Candidates from authorized dealer networks of OEMs may also be considered if they have relevant customer-facing experience.
• Immediate to 30 days notice period only.

Key Responsibilities

• Handle customer queries, complaints, and service-related concerns.
• Coordinate with Service, Sales, Workshop, Warranty, and other internal teams.
• Manage customer follow-ups and ensure timely issue resolution.
• Handle after-sales and service-related customer interactions.
• Coordinate with dealers/workshops and internal stakeholders.
• Maintain customer interaction and complaint records.
• Manage escalations and ensure proper closure.
• Support customer satisfaction and service experience initiatives.

Preferred Keywords

Customer Support, Customer Service, Customer Care, Customer Relationship, Customer Experience, Complaint Handling, Complaint Resolution, After Sales, After-Sales Service, Service Coordination, Dealer Coordination, Warranty Support, Service Operations, Customer Queries, Query Resolution, Escalation Management, CRM, DMS.

Important

Candidates without Automotive / Automobile / OEM / Manufacturing industry experience will not be considered.

Candidates from IT Support, IT Helpdesk, Plant Maintenance, Production, Quality, Design, Vibration Analysis, or unrelated technical support functions are not suitable for this requirement.