Walk-in | Customer support ass

Tech Mahindra; Kolkata District; On-site; INR 205,000 - 230,000; Full time

Job summary

Tech Mahindra in Kolkata is hiring for Customer Support Associate (L2) on a 90-day contract with 100% office work. The role involves resolving customer queries via voice calls, followed by HR, typing, and client rounds.

Fresher or experienced candidates with HS passed, strong English and Hindi, and a typing speed of 30 WPM with 90% accuracy are welcome. 24/7 shifts and fixed salary for 12 months apply.

Qualifications

• Min HS Passed.
• Fresher & experienced both can apply
• Excellent verbal communication skill in English & Hindi without major MTI for Voice
• Ready to work in 24/7 shifts
• No planned leave for upcoming 3 months after joining
• Typing speed of 30 WPM with 90% accuracy

Responsibilities

• Resolve customers' queries via voice calls.
• Handle customer issues in a timely manner.
• Participate in HR round, typing test, and client round as part of the interview process.

Skills

Typing speed 30 WPM

English & Hindi communication

Education

HS Passed

Job description

We are currently having openings in our Voice Process (L2) 100% work from office. With fixed salary ; 90 Days Contractual from Day of Joining.

Designation-

• Customer Support Associate (L2).

Job Profile-

• Have to resolute customers query Voice Call

Mandatory Criteria-

• Min HS Passed.
• Fresher & experienced both can apply
• Excellent verbal communication skill in English & Hindi without major MTI for Voice

Process

• Customer orientation.
• Ready to work in 24/7 Shifts
• No planned leave for upcoming 3 month after joining
• 10 hour of the day,( 9hrs. work and 1 hour break )
• Should have a typing speed of 30 WPM with 90% accuracy

Interview Structure-

• HR round - General check.
• Typing Test
• Client Round

Payouts

• Salary for minimum 12 months BPO experience candidate 2.30 LPA 14.5 k in-hand (Approx)
• Fresher- 2.05 LPA 12.4 k in-hand (Approx)
• 100% fixed salary

Documents Required

• Education Mark sheets
• Aadhar Card
• Pan Card
• Offer letter, Exp Letter & last 3 months pay slips (for experienced people only)

Location details for Walkin interview:

Tech Mahindra, DLF2, 1st Floor, Block C, Rajarhat, Kolkata-700156(Opposite of TCS Geetanjali)

Candidates need to carry CV; Aadhar card (Government id card)

The candidates should mention HR name on the top of the CV.

Contact Person

HR Diptajit Dey (8240907131)

Mail Id - [e-mail]