Walk-in | Customer Service Team Leader

Matrimony com; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Matrimony com in Chennai (Guindy) seeks a Team Lead / Assistant Manager to guide a team of associates and achieve service targets through coaching and daily performance reviews. The role focuses on reducing shrinkage and attrition, maintaining high team engagement, and monitoring KPIs such as SLA, CSAT, Quality, and other metrics to drive sustained results.

You will collaborate with cross-functional teams to align goals and improve performance, while maintaining professional communication and

Qualifications

• Graduate or postgraduate degree.
• Proven track record of leading contact center teams and achieving targets.
• Strong leadership and team management skills.
• Excellent communication, analytical, and problem-solving abilities.

Responsibilities

• Lead a team of associates to deliver service targets through coaching and daily performance management.
• Implement strategies to reduce shrinkage and attrition, ensuring high team engagement.
• Monitor KPIs such as SLA, Attrition, Shrinkage, CSAT, Quality and other key metrics to drive results.
• Collaborate with internal teams to align goals and enhance performance.

Skills

Team leadership

Coaching

People management

Communication

Analytics

Education

Graduate/Postgraduate

Job description

Team Lead / Assistant Manager

Work Location: Chennai (Guindy )
Shift: General Shift for Female
Experience: 5 -8 Years
Industry: Internet / E-commerce / Service
Job Type: Full-Time

Roles and Responsibilities

• Lead a team of associates to deliver service targets through effective coaching and daily performance management
• Implement strategies to reduce shrinkage and attrition, ensuring high team engagement
• Monitor KPIs such as SLA , Attrition,Shrinkage, CSAT, Quality and other key metrics to drive results
• Collaborate with internal teams to align goals and enhance performance.
  

Requirements

• Graduate/Postgraduate
• 5 to 10 years of experience with a proven track record in leading Contact Center teams and consistently achieving targets
• Strong leadership and team management skills
• Exposure to BPO, BFSI, Telecom, or Service industries preferred
• Excellent communication, analytical, and problem-solving abilities