Walk-in | Customer Care Representative - Associate

FedEx; Gurugram District; On-site; INR 300,000 - 550,000; Full time

Job summary

FedEx in India is seeking a Customer Care Representative – Associate to join the Customer Experience department. The role focuses on completing defined processes with accuracy and professional communication with customers and internal teams.

You will engage in problem-solving, escalate when needed, and contribute to high customer satisfaction. FedEx offers a career-for-life mindset, inclusive culture, and opportunities to grow within cross-functional projects.

Responsibilities

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
• Identifies anomalies as they arise and uses judgment based on established rules and procedures to resolve them.
• For complex issues, escalates the matter to senior team members for resolution.
• Maintains clear and professional communication with both internal teams and external customers.
• Collaborates with team members to achieve shared goals and improve overall customer satisfaction.

Job description

Title Customer Care Representative - Associate

Department – Customer Experience

Who we are

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.

This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next

Awards

• FedEx was ranked No. 18 on Fortune’s “World’s Most Admired Companies” All-Star List in January 2026, marking its 26th consecutive year in the top 20. FedEx remains the highest-ranked delivery company on the list.
• Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023,2024 and 2025.
• FedEx in India is Great Place To Work® Certified (2025-2026)

What you will do

• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
• Identifies anomalies as they arise and uses judgment based on established rules and procedures to resolve them.
• For complex issues, escalates the matter to senior team members for resolution.
• Maintains clear and professional communication with both internal teams and external customers.
• Collaborates with team members to achieve shared goals and improve overall customer satisfaction.

You will be a great fit if you

• Ability to build rapport and effectively interact with colleagues, clients, and stakeholders to foster positive working relationships.
• Proficiency in articulating ideas, information, and instructions clearly and concisely in both written and oral forms.
• Capacity to collaborate effectively within a group, contributing to shared goals and supporting team members to achieve collective success.
• Competency in utilizing essential software such as Microsoft Office Suite (Word, Excel, PowerPoint) and general computer proficiency for daily tasks.
• Capability to identify complex problems, analyze them from multiple perspectives, and develop effective, logical solutions.

What you can expect

• Attractive remuneration package
• Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
• A supportive and inclusive work environment.
• Mentorship and guidance from industry professionals.
• Exposure to real-world projects and challenges in Marketing, Operations and other functions.
• Valuable skills and experience to enhance your resume.
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.