Customer Care Representative Associate

FedEx; Mumbai City; On-site; INR 300,000 - 420,000; Full time

Job summary

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd. in Mumbai is seeking a Customer Care Representative to ensure accurate completion of defined processes to deadline.

You will identify anomalies and apply rules, escalating complex issues to senior team members when required. The role emphasizes interpersonal communication, teamwork, and proficiency with Microsoft Office and PC systems in a regular, on-site environment.

Qualifications

• Excellent written and verbal communication abilities.
• Strong interpersonal and teamwork capabilities.
• Proficient in Microsoft Office and general PC skills.

Responsibilities

• Complete defined processes and procedures to deadlines with accuracy and completeness.
• Identify anomalies as they arise and resolve using established rules and judgement.
• For complex issues, escalate to senior team members as needed.

Skills

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Company:

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City:

Mumbai

Scheduled Weekly Hours:

48

Worker Type:

Regular

Posting Start Date

22-Jun-2026

Posting Close Date:

21-Sept-2026

Job Family:

FXE-MEISA: Customer Care Representative

Position Summary:

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may elevate to senior team members.

Interpersonal Skills;Written & Verbal Communication Skills;Team Working Skills;Microsoft Office & PC Skills;Problem Solving Skills