Walk-in | CRM Manager

Acrux Realcon; Bhubaneshwar; On-site; INR 300,000 - 540,000; Full time

Job summary

Acrux Realcon is seeking a dedicated CRM professional to manage post-sale customer touchpoints, monitor satisfaction, and implement service standards. You will maintain CRM records and drive data-driven retention strategies for real estate clients.

Ideal candidates have 1–6 years in real estate CRM or customer service, with strong knowledge of Salesforce, Zoho, and HubSpot, and are ready to collaborate with Sales & Marketing.

Qualifications

• MBA/PGDM in Marketing or CRM is required.
• 1–6 years of experience in real estate CRM or customer service.
• Strong knowledge of CRM software (Salesforce, Zoho, HubSpot, etc.) is essential.

Responsibilities

• Oversee all customer touchpoints post-sale and monitor client satisfaction.
• Design and implement service quality standards and maintain CRM data integrity.

Skills

CRM strategy

Communication

Analytical thinking

Education

MBA or PGDM in Marketing/CRM

Tools

Salesforce

Zoho CRM

HubSpot

Job description

Role & responsibilities

Customer Relationship Management

• Oversee all customer touchpoints post-sale.
• Monitor client satisfaction (handover, registration, possession).
• Design and implement service quality standards.

Database Management

• Ensure all leads, customer details, and interactions are recorded in the CRM.
• Audit CRM data monthly for accuracy.

Customer Retention

• Identify at-risk customers and develop retention strategies.
• Conduct follow-up and engagement campaigns.

Cross-functional Coordination

• Share customer insights with Sales & Marketing.
• Attend weekly coordination meetings for pipeline updates.

Process Optimization

• Identify inefficiencies and propose process improvements.
• Implement automation for follow-ups and reminders.

Reporting

• Generate weekly/monthly reports on client interactions, feedback, and trends.

Mail id: [e-mail]

Website: www.acruxrealcon.in

Preferred candidate profile

• MBA or PGDM in Marketing / Customer Relationship Management.
• 1-6 years of experience in real estate CRM or customer service.
• Strong knowledge of CRM software (Salesforce, Zoho, HubSpot, etc.).