Walk-in | Corporate Officer

Srideva Lam; Bengaluru; On-site; INR 223,000 - 279,000; Full time

Job summary

Srideva Lam Private Limited in Bengaluru is seeking a CRM Executive to manage customer relationships, maintain databases, and coordinate with the sales team. The role involves ensuring timely follow-ups with existing and prospective customers, with a focus on accurate data management and effective communication.

The ideal candidate should have graduate qualifications and relevant CRM experience, strong interpersonal skills, and proficiency in MS Excel and Word.

Qualifications

• Graduate in any discipline.
• 12 years of experience in CRM, customer relationship management, sales coordination or customer support.
• Strong communication and interpersonal skills.
• Proficiency in MS Excel, MS Word and basic computer applications.
• Good customer follow-up, coordination and organisational skills.
• Ability to manage customer databases and multiple enquiries independently.
• Female candidates are preferred.

Responsibilities

• Maintain and regularly update customer, dealer and sales lead databases.
• Follow up with prospective customers and convert enquiries into business opportunities.
• Coordinate with the sales team regarding leads, quotations, orders and customer requirements.
• Track pending enquiries, orders and customer feedback.
• Maintain daily CRM reports, sales follow-up records and customer interaction history.
• Ensure timely communication and effective resolution of customer queries.
• Support the sales team in lead generation and customer relationship management.

Skills

CRM

Customer service

Communication

Education

Graduate degree

Tools

MS Excel

MS Word

Job description

CRM Executive Customer Relationship & Sales Coordination

Company: Srideva Lam Private Limited

Location: Bengaluru

Experience:1-2 Years

Salary: 20,000-25,000 per month

Job Summary

We are hiring a proactive and customer-focused CRM Executive to manage customer relationships, maintain customer databases, coordinate with the sales team and ensure timely follow-ups with existing and prospective customers.

Key Responsibilities

• Maintain and regularly update customer, dealer and sales lead databases.
• Follow up with prospective customers and convert enquiries into business opportunities.
• Coordinate with the sales team regarding leads, quotations, orders and customer requirements.
• Track pending enquiries, orders and customer feedback.
• Maintain daily CRM reports, sales follow-up records and customer interaction history.
• Ensure timely communication and effective resolution of customer queries.
• Support the sales team in lead generation and customer relationship management.

Preferred Candidate Profile

• Graduate in any discipline.
• 12 years of experience in CRM, customer relationship management, sales coordination or customer support.
• Strong communication and interpersonal skills.
• Proficiency in MS Excel, MS Word and basic computer applications.
• Good customer follow-up, coordination and organisational skills.
• Ability to manage customer databases and multiple enquiries independently.
• Female candidates are preferred.