Walk-in | Content Moderator (Freshers only)

Tech Mahindra; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Tech Mahindra invites freshers to join a mega walk-in drive focusing on content moderation and data labeling. You will review user reviews, categorize sentiment, detect non-genuine content, and map nuanced opinions while conforming to global policies.

The role emphasizes high accuracy, SLA adherence, and independent performance tracking. You will work in a fast-paced environment, ensuring correct information updates on listings and achieving high user satisfaction with minimal escalations.

Qualifications

• Ability to interpret subtext, sarcasm, and cultural nuances in written English (and/or local languages).
• Ability to ask whether a review describes a consumer experience or is noise.
• Spot repetitive phrasing or copy-paste patterns signaling spam campaigns.
• Follow a strict set of source-of-truth guidelines for content removal.
• Comfortable in a high-volume, fast-paced environment with daily throughput targets.

Responsibilities

• Moderate listings and ensure accuracy >98%.
• Ensure listings are completed within SLA/TAT.
• Work independently and understand performance metrics.
• Track personal performance and improvise based on business needs.
• Be judicious to update correct information on the map front.
• Aim for 100% user satisfaction with minimal escalations.

Skills

Reading comprehension

Critical thinking

Attention to detail

Policy adherence

Efficiency

Job description

Job description

Mega walk-in drive only for freshers.

Key Responsibilities:

• Content Analysis: Review and categorize high volumes of user reviews to determine sentiment, relevance, and compliance with global policies.
• Spam Detection: Identify patterns of "Non-Genuine" content, including bot-generated reviews, promotional spam, and "Blanket Negativity" (e.g., "they are good at nothing") that lacks context.
• Nuance Mapping: Distinguish between a "Subjective Opinion" (which stays) and "Harassment or Hate Speech" (which must be removed).
• Contextual Auditing: Verify if a review is "Out of Sight/View" due to a technical mapping error or if it is a legitimate complaint about a physical business location.
• Data Labeling: Maintain high-precision labeling to help train AI models in recognizing spam patterns across multiple languages and regions.

Required Skills & Qualifications:

• High Reading Comprehension: Ability to interpret subtext, sarcasm, and cultural nuances in written English (and/or local languages).
• Critical Thinking: You must be able to ask, "Does this review actually describe a consumer experience, or is it noise?"
• Attention to Detail: Ability to spot repetitive phrasing or "copy-paste" patterns that signal a coordinated spam campaign.
• Policy Adherence: Ability to set aside personal bias and follow a strict set of "Source of Truth" guidelines for content removal.
• Efficiency: Comfortable working in a high-volume, fast-paced environment with specific daily throughput targets.

Job Description:

• Working on the moderation of the listings and making sure > 98% accuracy is maintained
• Making sure the listing are completed within the defined SLA/TAT time
• Should be able to work independently and understand his/her performance metrics
• Track his/her own performance need improvise based on the business requirement
• Should be able to manage his / her own performance
• Need to be very judgmental in order to make sure that the correct information updated on the map front
• Should be focused to achieve 100% user satisfaction and zero client or customer escalations.

Pursuing candidates are not eligible

Please carry 1 copy of resume along with original pan card